Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

JASMIN GREEN

Norcross

Summary

Talented Manager with expert team leadership, planning, and organizational skills built during successful career.

Hardworking individual with skills in word processing, time management and scheduling. Analytical problem-solver comfortable working in fast-paced environments with minimal oversight. Excellent skills in HRIS systems and file management systems.

Overview

11
11
years of professional experience

Work History

Assistant Pre-K Teacher

Primrose Schools of Peachtree Corners
04.2024 - 12.2024
  • Responsible for the overall supervision and daily class functions of a group of children.
  • Observed all rules and regulations and the local, state or national regulatory agencies pertaining to the health, safety and care of children.
  • Implements the approved lesson plans and daily classroom schedule in accordance with the curriculum and programming.
  • Planned with a member's of the Leadership Team the parent-teacher conferences and student evaluations.
  • Incorporated music, art and literature into curriculum.
  • Assists in other capacities that Director, or designee, determines is necessary.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.

Customer Service Supervisor

Alorica
06.2023 - 04.2024
  • Helping customers by addressing their concerns, providing support, and resolving issues.
  • Document call-related information for auditing and reporting purposes
  • Maintain and update customer information as necessary.
  • Answered multi-line phones and used active listening skills to assess client's issues and challenges.
  • Addressed on average 70-80 inbound customer calls daily.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Researched and corrected customer concerns to promote company loyalty.
  • Identified customer service trends to provide recommendations for process and procedural improvements.
  • Coached employees through day-to-day work and complex problems.

Store Manager

Xhale City
10.2021 - 01.2023


  • Optimized store displays and appearance via strategic merchandising.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed inventory control, cash control, and store opening and closing procedures.


Healthcare Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
05.2020 - 07.2021
  • Served as a third-party service provider through Bank Of America (BOA) to assist with problem solving.
  • Worked on editing and updating emails, phone numbers, and activating prepaid cards to distribute to the customers due to the pandemic.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written.
  • Developed strong communication and organizational skills through working on group projects.
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved accounting, service and delivery concerns.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.

Human Resource Assistant

Bulldog Movers LLC
03.2018 - 03.2020
  • Assisted payroll and Human Resource manager by entering employees.
  • Weekly timesheets, accepting applications from potential new employees and starting the hiring process with them.
  • Submitted background checks and issued and ordered new uniforms for employees.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Organized new employee orientation schedules for new hires.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Participated in recruitment and selection process for new hires.
  • Created job descriptions on boards for vacant jobs.
  • Set up orientations and initial training for new employees.
  • Updated and maintained employee attendance records.
  • Assisted with creating employee handbooks and manuals.
  • Compiled employee records from individual departments to maintain central files.

Office Assistant

ATTACHMENT AND BONDING CENTER OF ATLANTA
06.2016 - 03.2017
  • Assisted in answering and transferring calls to the appropriate office, data entry, filing client's personal files away after each visit.
  • I worked closely with the owner in preparing documents for quarterly reviews and certifications renewal.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Coordinated and scheduled meetings and appointments.
  • Created and maintained detailed records of all office activities.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Input data into spreadsheets and databases.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Purchased and maintained office supplies.
  • Compiled and analyzed data to produce reports.
  • Edited documents to keep company materials free of grammar errors.

Scanning Coordinator

Atlanta Peach Movers
05.2014 - 08.2014
  • Organized completed jobs after they were posted from the accounting department into different stacks (interstate, intrastate, military and commercial). Each job needed to be in a particular order and once in that order I would scan each document, create a folder, and file the job away.
  • Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
  • Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.

Education

Associate of Arts - Physics

Georgia State University
Atlanta, GA
05-2029

GED -

Gwinnett Technical College
07-2025

High School -

Meadowcreek High School
Norcross, GA

Skills

  • First aid and CPR
  • Health and safety practices
  • Account updating
  • Complaint resolution
  • Member account management
  • Staff training
  • Project management
  • Order processing
  • Punctuality and reliability
  • Task prioritization
  • Microsoft office expertise
  • Verbal and written communication

Timeline

Assistant Pre-K Teacher

Primrose Schools of Peachtree Corners
04.2024 - 12.2024

Customer Service Supervisor

Alorica
06.2023 - 04.2024

Store Manager

Xhale City
10.2021 - 01.2023

Healthcare Customer Service Representative

Ttec (TeleTech) - HealthCare Solutions
05.2020 - 07.2021

Human Resource Assistant

Bulldog Movers LLC
03.2018 - 03.2020

Office Assistant

ATTACHMENT AND BONDING CENTER OF ATLANTA
06.2016 - 03.2017

Scanning Coordinator

Atlanta Peach Movers
05.2014 - 08.2014

Associate of Arts - Physics

Georgia State University

GED -

Gwinnett Technical College

High School -

Meadowcreek High School

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