Jasmin Griffin
Riverside,CA
Summary
Dedicated customer service representative, with over 7+ years of customer service and manager experience. Advanced and proficient in responding to customer needs, with resolute solutions. Specializing in customer experience, problem solving, and assistance in various job duties.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Social Media Marketing Team
DoorDash
09.2021 - Current
- Skilled at working independently and collaboratively in a team environment.
- Assist DoorDash's Community Response team and oversee strategic vision and tactical operations.
- Support all online LOB's (Dashers, Merchants, and Customers) via Twitter, TikTok, Facebook, and Instagram.
- Oversee safety escalations and work with leadership, legal, comms, and others on crisis management and response.
- Stay current on events, outages, and trends to identify potential risks and propose solutions and evolutions of our work before they become a problem.
- Advocate for safety on the platform. Identify opportunities to better mitigate risk and increase trust.
- Analyze account risks and provide effective resolutions in a timely manner.
Assistant Manager
SoCal Pacific MF Management
01.2020 - 09.2021
- Coordinate apartment make-ready process, lease apartments to prospective residents and manage sales process from start to finish.
- Collect rent, process apartment security deposits, manage accurate application files and maintain resident records.
- Assist residents in resolving maintenance issues.
- Responsible for monthly resident retention reporting, advertising reports and devised marketing strategies.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Represented business in marketplace and developed relationships with key accounts to promote and market business.
- Identified operational process inefficiencies to recommend necessary improvements.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Front Of House Team Lead
Chick-Fil-A
11.2018 - 11.2019
- Conducted regular performance evaluations for front of house staff, providing constructive feedback and setting goals for improvement.
- Creating the ultimate guest experience.
- Cash handling, food handling, and store prep.
- Cleaned and sanitized work areas, equipment and dishes.
- Liaised with kitchen staff to facilitate prompt and seamless service.
- Observed and enforced food safety regulations.
- Followed established recipes to prepare menu items.
- Trained new hires.
Trainer/ Lead Cashier
SZ Capital Partners LLC
07.2014 - 08.2018
- Monitor, evaluate, or record training activities or program effectiveness.
- Assisting in the success of position training, for new and current employees.
- Greet customers entering establishments.
- Answer customer questions, and provide information on procedures or policies.
- Cash handling/ Sell tickets and other items to customers.
- Supervised others and provided on-the-job training
- Provided product information and resolved concerns to assist customers.
- Processed merchandise returns and exchanges.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Assisted with new hire orientation and employee training.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Monitored participant workflow and behaviors throughout training process.
Education
Business Administration Candidate -
Western Governors University
Salt Lake City, UT01.2024
HS Diploma In Business Management -
Bethel Christian School
Riverside, CA06.2014
Skills
- Administration and Reporting
- Managing Multiple Priorities
- Answering Customer Questions
- Negotiation and Conflict Resolution
- Social Media Digital Marketing
- Online Help
- Relationship Building
Certification
- Food Handlers
- California Fair Housing Fundamentals (2021)
Coursework
- Workforce Planning C234
- Business Law C713
- Introduction To Communication C464
References
- Collette Roach, Regional Manager, (949) 793-1825, Collette@socalmanage.com
- Patrick Jackson, General Manager Of Operations, (951) 640-3037, Pjackson@salestreamsoft.com
- Christina Leon, Community Manager, (909) 653-7600, Laurelheightsmanager@socalmanage.com
- Monica Fisher, Supervisor, Marketplace Live Operations, 623-210-3761, Monica.fisher@doordash.com
Timeline
Social Media Marketing Team
DoorDash
09.2021 - Current
Assistant Manager
SoCal Pacific MF Management
01.2020 - 09.2021
Front Of House Team Lead
Chick-Fil-A
11.2018 - 11.2019
Trainer/ Lead Cashier
SZ Capital Partners LLC
07.2014 - 08.2018
Business Administration Candidate -
Western Governors University
HS Diploma In Business Management -
Bethel Christian School