Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager/Office Administrator
Premier Workspaces
02.2020 - Current
Responsible for overseeing the day-to-day operations such as telephone, emails, mail handling, setting up new clients, creating meetings, keeping supplies stocked, and billing
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Cashier
Fry’s Electronics
11.2010 - 06.2012
Greeted customers entering store and responded promptly to customer needs.
Restocked and organized merchandise throughout the store and front register area.
Answered questions about store policies and addressed customer concerns.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Ride Operator
Universal Studios Hollywood
06.2008 - 11.2010
Provide assistance by directing patrons to various parts of facility, specific events and attractions
Monitored facility to verify visitors and personnel adherence to rules and safety procedures to protect customers and reduce liability risks
Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies
Provided physical assistance to visitors getting onto and off of rides.
Education
AA Degree in Business Management -
Los Angeles Valley College
Valley Glen, CA
06.2025
AA Degree in Marketing -
Los Angeles Valley College
Valley Glen, CA
06.2020
Skills
Proficient in MS Office Word, Excel, & PowerPoint
Google Docs & Slides
Organizational Skills
Computer Skills
Workflow Optimization
Team Leadership
Operations Management
Problem-Solving
Customer Service
Employee Motivation
Accomplishments
Created a Client Supply Calculator that the company now uses for over 40 locations to help accurately charge clients which has improved overall profit
Created procedures and sheets to help improve training, daily functions, and tasks in the workplace improving overall efficiency and accuracy.