Jasmin Gutierrez
Lehigh Acres
Summary
Proactive Correctional Officer experienced in ensuring security and stability within high-pressure environments. Expertise includes conflict resolution, emergency response coordination, and inmate behavior modification. Strong communication and leadership skills contribute to fostering safe and effective correctional facilities.
Overview
1
1
Certification
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Correctional Officer
State of Florida Department of Corrections
Punta Gorda
09.2023 - Current
- Supervised inmate activities to ensure compliance with safety protocols.
- Conducted regular inspections of facilities for security and safety concerns.
- Managed inmate records and documentation following established procedures.
- Responded to emergencies and incidents according to departmental policies.
- Assisted in training new officers on operational procedures and safety measures.
- Collaborated with team members to maintain a secure environment for staff and inmates.
- Monitored inmate behavior to detect potential conflicts or violations of rules.
- Implemented conflict resolution strategies to de-escalate tense situations effectively.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Maintained clear and open communications with facility areas to support safe operations.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
Barista
Starbucks
Fort Myers
04.2021 - 09.2023
- Prepared high-quality coffee and espresso beverages for customers.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service and addressed customer inquiries promptly.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Trained new baristas on beverage preparation and customer service standards.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Collaborated with team members to ensure smooth daily operations.
- Maintained cleanliness and organization of the workspace and equipment.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Followed safety and health regulations to ensure a safe environment.
- Monitored inventory levels and restocked supplies as needed.
- Operated cash register and processed transactions efficiently.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Supported highest standards of conduct and service to support company reputation.
- Supported highest standards of conduct and service to support company reputation.
Education
Associate of Science - Criminal Justice
Florida SouthWestern State College
Fort Myers, FL 08.2020 - 12.2023
Skills
- Safety compliance
- Incident reporting
- Record management
- Record maintenance
- First aid certified
- Facility maintenance
- Training coordination
- Team collaboration
- Effective communication
- Attention to detail
- Critical thinking
- Stress management
- Customer service
- Integrity maintenance
Languages
English
Professional
Spanish
Limited
Certification
- First aid certification
- Firearms certification
Accomplishments
- Employee of the month June 2025
Timeline
Correctional Officer
State of Florida Department of Corrections
09.2023 - Current
Barista
Starbucks
04.2021 - 09.2023
Associate of Science - Criminal Justice
Florida SouthWestern State College
08.2020 - 12.2023