JASMIN GUZMAN
Dallas,TX
Summary
Account Management Specialist with over 6 years of experience, proficient in customer service, sales, and insurance sectors. Demonstrates a strong ability to manage brand account emergencies, negotiate with vendors, and enhance customer satisfaction through strategic initiatives and meticulous quality controls. Skilled in CRM software usage and bilingual communication (English & Spanish), eager to apply these competencies to boost client relations.
Overview
8
8
years of professional experience
Work History
Account Management Specialist
Vistra Energy
Irving
08.2024 - Current
- Maintained up-to-date records of all customer interactions using CRM software.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Consulted with customers to resolve service and billing issues.
- Responsible for resolving complex customer/consultant questions, issues, or complaints through in-bound/out-bound call
- Performed account analysis including case reporting for adjustments, refunds, commissions errors or account sponsorship changes
- Provide the consultants the education, motivation, and encouragement to grow their Ambit Independent Consultant business.
Brand Service Specialist
Darling Ingredients
Irving, TX
07.2017 - 04.2024
- Communicated with customers via email, phone, zoom and chat
- Managed brand accounts with Kroger, 7-Eleven, Walmart, Publix, Chipotle and Bj's Wholesale
- Subcontracted accounts with vendors for grease trap services, expanding service offerings
- Processed vendor billing statements and reports, ensuring timely payments
- Worked with city municipalities to upload service documents, ensuring compliance
- Trained and educated clients on how to use the indoor equipment
- Walked customers through the steps on setting up their portal account
- Maintained consistent communication with vendors and customers, fostering strong relationships
- Used Oracle Cloud and Salesforce for data entry, ensuring data accuracy
- Ensured data accuracy in Oracle Cloud, enhancing customer relationship management
- Facilitated team collaboration to improve service delivery and customer satisfaction
- Analyzed and updated service software, optimizing operational efficiency
- Boosted vendor relationship efficiency, reducing service delays
- Developed and implemented a user-friendly portal setup guide, enhancing customer experience
- Handled after-hour emergency calls and processed escalations if needed
- Established relationships with key customers and stakeholders to drive sales and develop new business opportunities
- Created a customer feedback system that provided insight into customer needs and preferences, resulting in improved product offerings
Education
Associate of Science - Business Administration
North Lake College
Irving, TX06.2023
Skills
- Billing
- Microsoft Excel
- Customer Retention
- Bilingual (Spanish & English)
- Account analysis
- Data entry
Timeline
Account Management Specialist
Vistra Energy
08.2024 - Current
Brand Service Specialist
Darling Ingredients
07.2017 - 04.2024
Associate of Science - Business Administration
North Lake College
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