Jasmin Hamlet

Work History

Executive Assistant

Sunshine Dental

09.2018 - 10.2019

Responded to emails and other correspondence to facilitate communication and enhance business processes.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
Worked with senior management to initiate new projects and assist in various processes.
Answered high volume of phone calls and email inquiries.
Handled incoming and outgoing mail, email and faxes.
Volunteered to help with special projects of varying degrees of complexity.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.

Kennel/Veterinary Assistant

Gasow Veterinary Hospital

06.2017 - 08.2018

Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
Positioned animals for diagnostic imaging such as x-rays and scans.
Administered medications to animals in treatment and documented changes in condition.
Recorded symptoms and documented medical observations to inform treatment decisions.
Answered owner animal health questions and advised on best care practices.
Assisted senior staff with blood analyses and physical assessments.
Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Bathed and dipped dogs afflicted with a variety of parasitic infections and applied specific medications for itch relief.
Cleaned, sterilized and maintained kennels, operating rooms and surgical equipment.
Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
Euthanized terminally ill patients.

Filing Clerk

Marathon Petroleum

06.2015 - 02.2016

Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
Optimized information gathering and presentations with implementation of practical filing system.
Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
Located missing file materials to help teams meet project deadlines and avoid lost man-hours.
Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
Examined, categorized and sorted incoming documents.
Maintained physical and computer-based filing systems.
Responded to internal and external requests for information.

Customer Service Representative

Bed Bath and Beyond

06.2014 - 11.2014

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Recommended products to customers, thoroughly explaining details.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Cultivated customer loyalty, promoted repeat business and improved sales.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Answered questions about store policies and addressed customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Collected and authorized payments of guests.
Worked closely with shift manager to solve problems and handle customer concerns.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Used POS system to enter orders, process payments and issue receipts.

Trainer / Quality Analyst / Forklift Operator

Amazon.com Inc

11.2019 - Current

Unloaded and stacked materials by raising and lowering lifting devices.
Unloaded materials and goods at designated locations for best project availability.
Transported goods between warehouse locations according to shipment and storage needs.
Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Removed orders from storage, wrapped and staged for shipments.
Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Maneuvered forklift safely in congested and confined areas.
Received cargo by lifting and moving it using hand trucks and pallet jacks.
Packed items into appropriate containers for shipment.
Communicated with floor managers to determine merchandise placement.
Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Changed out forklift batteries and connected batteries to battery charger.
Inspected equipment for defects and performed repairs or maintenance tasks.
Manually counted Number of picked and packaged orders for any loss.
Developed and maintained quality assurance procedure documentation.
Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Collected and analyzed activity data and initiated, developed and recommended improvements to systems, processes and procedures to increase productivity and reduce cost.
Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
Mentored new hires, resulting in stronger staff development and increased productivity.
Monitored participant workflow and behaviors throughout training process.
Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
Assessed student needs to develop effective training plans.

Summary

Overview

Work History

Executive Assistant

Kennel/Veterinary Assistant

Filing Clerk

Customer Service Representative

Trainer / Quality Analyst / Forklift Operator

Education

Veterinary Medicine

Veterinary Assistant Certificate - Veterinarian Assisting

High School Diploma -

Skills

Timeline

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