Jasmin Helgerson
Spokane
Summary
Dynamic professional with a proven track record at Panera Bread, where I enhanced customer satisfaction through effective event management and strategic marketing initiatives. Skilled in client consultation and attention to detail, I thrive in high-pressure environments, consistently delivering quality service and fostering team collaboration to achieve outstanding results.
Overview
3
3
years of professional experience
Work History
Cleaning Technician
Clean Bee Cleaners
Spokane
01.2025 - Current
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Sanitized kitchen surfaces such as countertops, sinks, microwaves, refrigerators.
- Disinfected door handles, telephones and other frequently touched surfaces.
Catering Lead
Panera Bread
10.2022 - 01.2025
- Implemented strategic marketing initiatives to expand brand awareness within the local community, attracting new clientele.
- Enhanced customer satisfaction by efficiently managing catering events and ensuring timely delivery of quality food.
Host
Iron Horse Saloon
07.2024 - 07.2024
- I worked here for the annual Sturgis motorcycle rally, I helped serve a few celebrities. I worked a total of 180 hours in 10 days during high demand for seating and serving.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
No Degree - Cosmetology
NewTech Prep
Spokane, WA06-2024
High School Diploma -
Shadle Park High School
Spokane, WA06-2024
Skills
- Client consultation
- Attention to detail
- Team collaboration
- Customer service
- Continuous improvement
- Problem-solving
Timeline
Cleaning Technician
Clean Bee Cleaners
01.2025 - Current
Host
Iron Horse Saloon
07.2024 - 07.2024
Catering Lead
Panera Bread
10.2022 - 01.2025
No Degree - Cosmetology
NewTech Prep
High School Diploma -
Shadle Park High School
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