Summary
Overview
Work History
Education
Skills
Timeline
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Jasmin Hernandez

Hanford,CA

Summary

Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.

Overview

9
9
years of professional experience

Work History

Lead Gym Attendant

Tilted Athletic Facility
01.2023 - Current
  • Enhanced gym member satisfaction by maintaining a clean and organized workout environment.
  • Promoted a positive gym atmosphere, greeting members upon arrival.
  • Performed maintenance of equipment, including cleaning and restocking weights, mats, and other supplies.
  • Developed relationships with customers to encourage loyalty to the gym brand.

Supplemental Instructor/tutor

West Hills College
08.2021 - 12.2022
  • Assisted students in understanding course material, identified learning needs and provided individualized instruction.
  • Facilitated study groups and tutored students for exams.
  • Collaborated with faculty members to develop effective teaching strategies.
  • Encouraged students to take an active role in their own learning process.

Office Assistant

Dresick Farms
05.2018 - 04.2020
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Arcade Host

Coyote Entertainment Center
10.2018 - 09.2019
  • Maintained cleanliness of lobby area, including wiping down games and chairs.
  • Processed payments from customers using a POS system.
  • Resolved conflicts between customers when necessary.
  • Trained all new employees.

General Manager

Jimmy Johns Gourmet Subs
10.2015 - 06.2016
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.

Education

Associate Of Science - Health Science

West Hills College - Lemoore
Lemoore, CA
06.2023

High School Diploma -

Earl F Johnson
Hanford, CA
06.2015

Skills

  • Team player attitude
  • Administrative tasks
  • Strong Work Ethic
  • Cleaning procedures
  • Guest Relations
  • Complaint resolution
  • Equipment Maintenance
  • Positive Attitude

Timeline

Lead Gym Attendant

Tilted Athletic Facility
01.2023 - Current

Supplemental Instructor/tutor

West Hills College
08.2021 - 12.2022

Arcade Host

Coyote Entertainment Center
10.2018 - 09.2019

Office Assistant

Dresick Farms
05.2018 - 04.2020

General Manager

Jimmy Johns Gourmet Subs
10.2015 - 06.2016

Associate Of Science - Health Science

West Hills College - Lemoore

High School Diploma -

Earl F Johnson

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Jasmin Hernandez