Jasmin Hernandez
Austin,TX
Summary
Proactive team leader experienced in leading teams and managing multiple projects. Possesses excellent communication and problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience. Demonstrates commitment to quality assurance and process improvement in the workplace.
Overview
7
7
years of professional experience
Work History
Retail Supervisor
Erin Condren
01.2020 - 08.2024
- Performed quality control checks on merchandise prior to shipping to stores
- Executed home delivery, send-backs, and damage claims using standard operating procedures
- Liaised with vendors regarding orders, returns, damages and discrepancies
- Analyzed monthly sales reports to develop strategies to increase profitability
- Make are that stores are stocked weekly
Wholesale Supervisor
Erin Condren
01.2020 - 08.2024
- Managed inventory levels to maximize efficiency while minimizing costs
- Resolved customer complaints promptly and efficiently in order to maintain positive relationships
- Set performance goals for staff members and helped teams meet important deadlines
- Worked closely with upper management to develop strategies for improving operational efficiency within the department
- Collaborated with third-party vendors to ensure smooth shipment of orders while maintaining cost effectiveness, such Amazon seller central, Target Partners Online
- Have used shipping portals such as Vendor ready to ship and shipIQ, Sage.
- Oversaw the training of new employees on job responsibilities and expectations
- Streamlined workflow processes to reduce costs and improve productivity
- Complete transactions in partner portals and NetSuite within 24 hours of physical movement of products
Team Lead
Erin Condren
11.2017 - 01.2020
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
- Delegated tasks to team members according to project requirements and employee strengths
- Created detailed process documents to streamline workflow efficiency, illustrating aptitude for process optimization
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities
- Collaborated with other departments to ensure successful completion of projects
- Managed scheduling of tasks within the team, demonstrating time management prowess and prioritization acumen
Education
Bachelor of Science - GENERAL STUDIES LIBERAL
Austin Community College
07.2024
Skills
- Priority Management
- Department Organization
- Training and Development
- Account Maintenance
- Strategic Planning
- Policy Enforcement
- Microsoft ( Word, Excel, Power Point)
References
- America Salas, Erin Condren, Supervisor, (737) 300-5690, Asalas@erincondren.com
- Marcela Ayala, Marco Fine Arts, Manager, (323) 509-9312, Marcela.ayala@erincondren.com
- Matthew Lacy, Ecd, Manager, (562) 708-1483, m.lacy0606@yahoo.com
Languages
Spanish
Native or Bilingual
Timeline
Retail Supervisor
Erin Condren
01.2020 - 08.2024
Wholesale Supervisor
Erin Condren
01.2020 - 08.2024
Team Lead
Erin Condren
11.2017 - 01.2020
Bachelor of Science - GENERAL STUDIES LIBERAL
Austin Community College
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