JASMIN HERNANDEZ GUTIERREZ
Salem
Summary
Detail oriented, dependable, and result-driven Customer Service Representative. Excellent communication and coordination skill. Ability to perform data entry, provide problem-solving skills, and organization quickly and effectively. Comfortable working in a fast-paced environment and competent at multi-tasking. Energetic and enthusiastic to take on new opportunities and challenges.
Overview
9
9
years of professional experience
Work History
Caretaker
Self-employeed
07.2025 - 12.2025
- Supervised daily care routines, ensuring safety and well-being of residents.
- Developed personalized care plans in collaboration with healthcare professionals.
- Communicated effectively with family regarding patient needs and updates.
- Maintained accurate records of resident health and progress for review.
- Remained alert to problems or health issues of patient and competently responded.
Title Clerk
Sunset Imports Inc.
12.2021 - 06.2025
- Maintained accurate records of vehicle inventory and title documentation.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
- Trained junior staff on title processing procedures and compliance standards.
- Resolved discrepancies in title documents, enhancing accuracy and customer satisfaction.
- Managed end-to-end accounts payable processes, ensuring timely and accurate invoice processing.
- Prepared detailed meeting agendas and minutes, facilitating effective communication among management.
- Reconciling cash deposits, bank statements, and accounting schedules and general ledgers
- Provided variety of clerical duties (faxing, routing received faxes to appropriate personnel, answering phones)
- Processed wholesale transactions: posted deals, accounted for incoming cash due to us, kept record of current dealer license and W-9
- Assisted with Payroll by calculating wages for technicians
CNA
Marquis Companies
04.2021 - 10.2021
- Accurately document services provided and report any immediate change of condition to charge nurse
- Provide feedback to nurses and RCM to better patients care plan
- Emotional maturity to cope with ongoing needs of resident health status change
- Ability to use fast and critical thinking in cases of emergencies and to help better accommodate all residents under my care
- Assist with training of new employees on the floor
- Assist with daily living activities (vitals, dressing, showers, eating)
Lithia Motors
12.2018 - 03.2021
- Answer incoming phone calls with etiquette and directing customers to corresponding departments
- Scheduling appointments for service department
- Electronic filing of documents with confidential customer information
- Accounting for cash deposits and completing bank drops
- Stocking in vehicle equipment plus details and processing for inventory
- Processing intercompany, wholesale and auction sales and transferring wire funds
- Miscellaneous accounting: paying inventory, product, and service invoices
- Creating bi-weekly reports for incoming funds
Cashier
Goodwill Ind.
07.2016 - 10.2017
- Provided professional support and acted as the first method of contact for clientele
- Maintained the register/front area clean and organized. Also aided with overall store layout and presentation
- Assist with customer to employee translation
- Accurately balanced till before each shift and assured till would reconcile after each shift
- Efficiently scanned items to keep customers flowing through check-out line
- Stood as a mentor to assist new employees with questions, procedures, and other protocols
- Answered incoming calls and assisted with professional demeanor to ensure customer satisfaction, and direct calls where needed
Education
AAOT -
Chemeketa Community College
Salem, ORDiploma -
McKay High School
Salem, ORSkills
- Bilingual (English/Spanish)
- Microsoft Office programs
- CDK accounting program
- Title processing
- Documentation review
- Cash flow management
- General ledger maintenance
- Information confidentiality
Timeline
Caretaker
Self-employeed
07.2025 - 12.2025
Title Clerk
Sunset Imports Inc.
12.2021 - 06.2025
CNA
Marquis Companies
04.2021 - 10.2021
Lithia Motors
12.2018 - 03.2021
Cashier
Goodwill Ind.
07.2016 - 10.2017
Diploma -
McKay High School
AAOT -
Chemeketa Community College