Jasmin Hirst
Catasauqua,PA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Brandshopper
05.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls, emails and online chats with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Project Administrator
Movers Specialty Service, Inc
02.2022 - 04.2023
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Wrote numerous project proposals in conjunction with company and departmental goals according to strict timelines.
- Developed and maintained relationships with contractors, sub-contractors and stakeholders to support successful project completion.
- Coordinated planning, scheduling and successful execution of multiple large-scale construction projects.
- Updated internal databases with account information to maintain concise, clear records.
- Facilitated weekly status reports, project documentation and client billing.
- Escalated issues to appropriate channels as necessary.
Office Assistant
Christmas City Veterinary Hospital
08.2018 - 03.2020
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
Front Desk Sales Associate
Massage Envy
11.2017 - 12.2019
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Stocked merchandise, clearly labeling items.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Front Desk Sales Associate/Center Manager
European Wax Center
11.2014 - 06.2017
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Associate Degree - Electronic Health Records
McCann School of Business & Technology
Allentown, PA 05.2014
High School Diploma -
Louis E Dieruff High School
Allentown, PA 06.2009
Skills
- Scheduling - Proficient
- Deadline Management
- Staff Training
- Cross-referencing agendas and itineraries to avoid scheduling conflicts - Proficient
- Customer service - Proficient
- Sales skills - Proficient
- Attention to detail - Proficient
- Customer focus & orientation - Proficient
- Office Organization
- Microsoft Office
- Account Updating
- Data Entry
Hobbies
In my free time I enjoy reading, being outdoors or trying out a new baking recipe.
Timeline
Customer Service Representative
Brandshopper
05.2023 - Current
Project Administrator
Movers Specialty Service, Inc
02.2022 - 04.2023
Office Assistant
Christmas City Veterinary Hospital
08.2018 - 03.2020
Front Desk Sales Associate
Massage Envy
11.2017 - 12.2019
Front Desk Sales Associate/Center Manager
European Wax Center
11.2014 - 06.2017
Associate Degree - Electronic Health Records
McCann School of Business & Technology
High School Diploma -
Louis E Dieruff High School
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