Hi, I’m
Jasmin Hirst
Administrative Assistant
Catasauqua,PA
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
years of professional experience
Work History
Movers Specialty Service, Inc
Project Administrator
02.2022 - 04.2023
Job overview
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Completed accurate material and labor estimates for jobs ranging from small to large budgets.
- Wrote numerous project proposals in conjunction with company and departmental goals according to strict timelines.
- Developed and maintained relationships with contractors, sub-contractors and stakeholders to support successful project completion.
- Coordinated planning, scheduling and successful execution of multiple large-scale construction projects.
- Updated internal databases with account information to maintain concise, clear records.
- Facilitated weekly status reports, project documentation and client billing.
- Escalated issues to appropriate channels as necessary.
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Christmas City Veterinary Hospital
Office Assistant
08.2018 - 03.2020
Job overview
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Purchased and maintained office supplies.
Massage Envy
Front Desk Sales Associate
11.2017 - 12.2019
Job overview
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Stocked merchandise, clearly labeling items.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
European Wax Center
Front Desk Sales Associate/Center Manager
11.2014 - 06.2017
Job overview
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Managed work and performance of more than 15 employees.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
McCann School of Business & TechnologyAllentown, PA
Associate Degree from Electronic Health Records
05.2014
University Overview
- Honor Roll 2013 & 2014
- Awarded Perfect Attendance
Louis E Dieruff High SchoolAllentown, PA
High School Diploma
06.2009
Skills
- Scheduling - Proficient
- Deadline Management
- Staff Training
- Cross-referencing agendas and itineraries to avoid scheduling conflicts - Proficient
- Customer service - Proficient
- Sales skills - Proficient
- Attention to detail - Proficient
- Customer focus & orientation - Proficient
- Office Organization
- Microsoft Office
Hobbies
In my free time I enjoy reading, being outdoors or trying a new baking recipe.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Administrator
Movers Specialty Service, Inc
02.2022 - 04.2023
Office Assistant
Christmas City Veterinary Hospital
08.2018 - 03.2020
Front Desk Sales Associate
Massage Envy
11.2017 - 12.2019
Front Desk Sales Associate/Center Manager
European Wax Center
11.2014 - 06.2017
McCann School of Business & Technology
Associate Degree from Electronic Health Records
Louis E Dieruff High School
High School Diploma