Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jasmin Ibarra

San Diego,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Aiming to leverage
my skills to successfully fill the Ops Associate role at
your company.

Overview

12
12
years of professional experience

Work History

Flight Experience Manager

Schubach Aviation
Carlsbad, CA
12.2020 - Current
  • Led and directed operations and sales to grow profitably.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Managed accounts to retain existing relationships and grow share of business.
  • Collaborated with cross-functional teams to optimize service offerings and drive business growth.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.

Second Shift Supervisor

Atlantic Aviation
06.2019 - 11.2020
  • Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details about their future trips.
  • Arrange catering, car rentals, and hotel rooms for either crew or passengers per their request,
  • Determine charges for services requested, collect
  • payments, or arrange for billing.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Always making sure we provide services as efficiently and as safely as possible.

Catering Manager

Cafe Merlot
01.2012 - 05.2019
  • Monitor compliance with health and fire regulations
    regarding food preparation and serving, and building
    maintenance in lodging and dining facilities.
  • Monitor food preparation methods, portion sizes, and
    garnishing and presentation of food to ensure that food is
    prepared and presented in an acceptable manner.
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality,
    service, or accommodations.
  • Schedule and receive food and beverage deliveries,
    checking delivery contents to verify product quality and
    quantity.
  • Organize and direct worker training programs, resolve
    personnel problems, hire new staff, and evaluate
    employee performance in dining and lodging facilities.
  • Schedule staff hours and assign duties.
  • Schedule use of facilities or catering services for events
    such as banquets or receptions, and negotiate details of
    arrangements with clients.

Education

High School Diploma -

Bayshore Prep
San Marcos
06.2012

Skills

  • Teamwork / Collaboration
  • Operations/Sales Management
  • Vendor relations
  • Self-motivated
  • Attention to Detail
  • Multitasking
  • Goal Setting
  • Organizational Skills

Timeline

Flight Experience Manager

Schubach Aviation
12.2020 - Current

Second Shift Supervisor

Atlantic Aviation
06.2019 - 11.2020

Catering Manager

Cafe Merlot
01.2012 - 05.2019

High School Diploma -

Bayshore Prep

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Jasmin Ibarra