Jasmin Jenkins
Parrottsville,TN
Summary
I am a hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
7
7
years of professional experience
Work History
Visual Merchandising Manager
Palmetto Moon
Sevierville, TN
05.2023 - Current
- Managed the design of window displays
- Assisted in the development of product placement plans within the store
- Trained new staff members on visual merchandising principles and processes.
- overseeing execution of top styles
- markdown management
- maintaining visual standards throughout the store
- Changed and adjusted displays for new product launches, seasonal changes and different themes.
- Presented updated floor plans and design strategy to store management.
- Restocked shelves with current merchandise in attractive displays to promote sales.
- Pulled backstock
- Counted in shipment and helped process in the back room
Part-Time Key Holder
Palmetto Moon
Sevierville, TN
04.2022 - 05.2023
- Ensured store was opened and closed in a timely manner according to company policies.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Communicate effectively with associates and management
- Ensure customer satisfaction
- Able to solve problems as they occur
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Counted and balanced registers.
Sales Associate
Palmetto Moon
Sevierville
06.2021 - 04.2022
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Collected payments and provided accurate change.
- Assessed customer needs to provide assistance and information on product features.
Childcare Provider
Bright Beginnings Daycare
Dayton , TN
01.2021 - 04.2021
- Assisted in developing and implementing lesson plans to meet the individual needs of each child.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
- Observed children's behavior and development, communicate information with parents.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Read books aloud to small groups or individual children.
- Assisted with feeding infants and toddlers during meal times.
- Worked collaboratively with co-workers to ensure safety of all the children in care.
- Encouraged positive interactions between children by providing supervision at all times.
- Monitored children's progress through ongoing assessments of their abilities and interests.
Cashier
Food City
Dayton, TN
11.2020 - 01.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
Customer Service Cashier
Walmart
Newport, TN
06.2017 - 09.2020
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Provided excellent customer service by helping customers locate items they were looking for.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Informed customers of in-store promotions or pricing specials.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Scanned items and checked pricing on cash register for accuracy.
- Processed returned merchandise by strictly following store return and exchange procedures.
Education
High School Diploma -
Cocke County High School
Newport, TN05-2018
Skills
- Customer experience
- Interior and Window Display Maintenance
- Merchandising plan development
- Customer Service
- Organizational Skills
- Time management abilities
- Task Prioritization
Timeline
Visual Merchandising Manager
Palmetto Moon
05.2023 - Current
Part-Time Key Holder
Palmetto Moon
04.2022 - 05.2023
Sales Associate
Palmetto Moon
06.2021 - 04.2022
Childcare Provider
Bright Beginnings Daycare
01.2021 - 04.2021
Cashier
Food City
11.2020 - 01.2021
Customer Service Cashier
Walmart
06.2017 - 09.2020
High School Diploma -
Cocke County High School