Jasmin Jones
TAMPA,FL
Summary
Highly focused and ambitious U.S. Army veteran human resources manager with several years of HR experience with extensive customer service, public relations, and philanthropic background. Astute and proactive problem-solver with elevated business and operations acumen honed through progressive career history, diverse industry knowledge, and accomplished education. Talented in key HR functions, spanning employee hiring, training, development, and retention-promoting relationship building. Outgoing student pursuing flexible full-time employment with weekday and morning shift options.
Overview
11
11
years of professional experience
Work History
Human Resources Supervisor
UNITED STATES ARMY
MacDill, FL
10.2020 - 09.2023
- Analyzed data gathered from surveys, focus groups or other methods to identify areas of improvement within the organization's HR practices.
- Ensured compliance with federal, state and local employment laws.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Implemented organizational change initiatives effectively while minimizing disruption in operations.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
Human Resources Specialist
UNITED STATES ARMY
Baumholder, Germany
03.2018 - 10.2020
- Provided advice and counsel on employee relations issues ranging from attendance problems to harassment claims.
- Ensured compliance with all federal and state labor laws regarding wages and hours worked.
- Provided guidance to managers on disciplinary action and performance management.
- Provided training and guidance to junior staff members on finance procedures and policies.
- Researched complex accounting topics as needed to support decision making.
- Generated weekly and monthly financial dashboards for executive review.
- Implemented process improvements that increased efficiency of team operations.
- Maintained up-to-date knowledge of relevant accounting standards and regulations.
- Performed month-end closing activities including journal entries, reconciliations and accruals.
- Developed compensation plans including salary surveys, job evaluations, bonus plans.
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Created training materials for new hires and provided orientation sessions.
- Assisted in developing policies and procedures for the Human Resources Department.
- Maintained confidential personnel files in accordance with applicable laws and regulations.
- Coordinated benefits administration activities such as enrollments, changes, terminations and transfers.
- Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
- Prepared reports related to HR activities such as turnover rate analysis, absenteeism rate.
- Developed and implemented new employee onboarding process.
- Conducted investigations into workplace complaints or grievances raised by employees.
- Drafted offer letters and employment contracts according to company guidelines.
- Performed audits of payroll records to ensure accuracy of employee information.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
Security Officer
G4S Secure Solutions USA
Honolulu, Hawaii
02.2015 - 03.2018
- Lock doors and gates of entrances and exits to secure buildings
- Answer alarms and investigate disturbances
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain the security of premises
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure the security of doors, windows, and gates
- Call the police or fire departments in cases of emergency, such as fire or the presence of unauthorized persons
- Respond to medical emergencies by administering basic first aid or by obtaining assistance from paramedics
Call Center Representative
ACS Xerox
Raleigh, NC
04.2012 - 02.2014
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Developed effective working relationships with team members across multiple departments.
- Identified opportunities to improve policies and procedures related to customer service operations.
Education
Bachelor’s - Business Administration And Management
Saint Leo University
04-2025
Diploma -
Wake Forest Rolesville High School
05.2010
Skills
- Diversity and Inclusion
- Talent acquisition strategies
- Team Building and Leadership
- Succession Planning
- Compensation and benefits
- Onboarding and Orientation
- Customer service excellence
- Appointment Scheduling
- Referral Coordination
- Benefits Administration
- Project Management
- Personnel engagement
- Payroll Administration
- Training and mentoring
- HR services
Timeline
Human Resources Supervisor
UNITED STATES ARMY
10.2020 - 09.2023
Human Resources Specialist
UNITED STATES ARMY
03.2018 - 10.2020
Security Officer
G4S Secure Solutions USA
02.2015 - 03.2018
Call Center Representative
ACS Xerox
04.2012 - 02.2014
Bachelor’s - Business Administration And Management
Saint Leo University
Diploma -
Wake Forest Rolesville High School