Jasmin Lara
Vallejo,California
Summary
Dedicated customer service professional with expertise in service delivery and proven ability to manage multiple tasks efficiently. Committed to cultivating and sustaining professional relationships to drive business results and increase profitability.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
City Rent-a-car
03.2018 - 10.2022
- Scheduled appointments and managed client records efficiently.
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Customer Service Representative
Gray Line Sightseeing
07.2016 - 04.2019
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Maintained accurate records of reservations, guest details, and special requests in computer system.
- Investigated and resolved customer inquiries and complaints quickly
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
Education
Associate in Science (A.S.) - Nursing -
Solano Community College
Fairfield, CA07.2026
Skills
- Inbound and Outbound Calling
- Data Entry
- Appointment Scheduling
- Time Management
- Verbal and written communication
- Problem-solving skills
- Product Knowledge
- Customer Service
- Cultural awareness
- Call Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
City Rent-a-car
03.2018 - 10.2022
Customer Service Representative
Gray Line Sightseeing
07.2016 - 04.2019
Associate in Science (A.S.) - Nursing -
Solano Community College
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