Jasmin Lopez
Addison,IL
Summary
Dynamic banking professional with a proven track record at Jp Morgan Chase Bank, excelling in branch operations and cash balancing. Demonstrated ability to exceed sales quotas and enhance customer experiences through critical thinking and team collaboration. Skilled in Microsoft Outlook and adept at driving operational efficiency and financial product alignment.
Overview
9
9
years of professional experience
Work History
Associte Banker ME
Jp Morgan Chase Bank
Des Plaines, IL
10.2023 - Current
- Set up new client accounts promptly.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Resolved problems or discrepancies concerning customers' accounts.
- Analyzed customer's financial information to determine the best banking products for them.
- Facilitated customer connections with designated bankers.
Lead Customer Service Representative
Fifth Third Bank
Melrose Park, IL
10.2022 - 10.2023
- Processed incoming cash deliveries.
- Exceeded call volume targets and consistently met sales quotas.
- Monitored employee progress regularly.
- Ensured timely completion of cash audits.
- Oversaw staff operations.
Lead Associate Of Operations
Jp Morgan Chase Bank
Northlake, IL
03.2020 - 10.2022
- Coordinated employee schedules.
- Managed branch cash balances to align with set limits.
- Guided new staff through onboarding processes.
- Supported branch manager to achieve operational goals.
- Kept operations current and efficient.
Associate Banker
JP Morgan Chase Bank NA
Elmhurst, IL
02.2018 - 03.2020
- Handled wire transfers for customers efficiently.
- Guided clients on utilizing mobile banking.
- Managed and mediated disputes.
- Handled updates and corrections in account information.
- Managed the ordering of checks seamlessly.
Teller
Jp Morgan Chase Bank
Elk Grove Village, Weschester , IL
02.2016 - 02.2018
- Executed check cashing activities accurately.
- Ensured all endorsements were properly completed.
- Ensured customers felt welcomed and valued.
- Resolved customer questions, enhancing their overall experience.
- Ensured accuracy in maintaining cashbox.
Education
High School Diploma -
ADDISON TRAIL HIGH SCHOOL
Addison, IL06-2015
Skills
- Cash balancing
- Branch operations
- Transactions
- Microsoft outlook
- Critical thinking
- Team collaboration
Languages
Spanish
Native/ Bilingual
Timeline
Associte Banker ME
Jp Morgan Chase Bank
10.2023 - Current
Lead Customer Service Representative
Fifth Third Bank
10.2022 - 10.2023
Lead Associate Of Operations
Jp Morgan Chase Bank
03.2020 - 10.2022
Associate Banker
JP Morgan Chase Bank NA
02.2018 - 03.2020
Teller
Jp Morgan Chase Bank
02.2016 - 02.2018
High School Diploma -
ADDISON TRAIL HIGH SCHOOL
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