Jasmin Shaw
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Guest-oriented hotel manager offering more than 28 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts.
Overview
28
28
years of professional experience
Work History
Hotel Manager
Caesars Palace Hotel And Casino
10.2021 - Current
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
- Provided services efficiently and with high level of accuracy.
- Supervised team of 30 front desk agents and helped to resolve issues arising during shifts.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Oversaw day-to-day operations of 3960 room hotel with staff of 30 employees.
- Implemented successful strategies to increase customer satisfaction.
- Solicited and reviewed guest feedback and promptly resolved complaints.
Assistant Hotel Manager
Orleans Hotel & Casino
10.2015 - 10.2021
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Provided services efficiently and with high level of accuracy.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Supervised team of 20 front desk agents and helped to resolve issues arising during shifts.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Implemented successful strategies to increase customer satisfaction.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Oversaw day-to-day operations of 1886 room hotel with staff of 20 employees.
- Created and managed accurate occupancy forecasts and budgets.
RV Park Manager
Sams Town Casino And Hotel
09.1995 - 10.2015
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Partnered across departments to run smooth, professional events and activities.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Monitored budget and expenditures, keeping facility within budget.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Conducted research and analysis of market trends to determine potential opportunities for growth.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Horizon High School
Henderson, NV06.1992
Skills
- Cash Handling
- Employee Scheduling
- Quality Assurance
- Office Streamlining
- Guest Experiences
- Employee Development
- Strategic Planning
- Staff Supervision
- Hospitality Management
- Employee Performance Reviews
- Safety Procedures
- Vendor Interaction
- Telephone Etiquette
- Guest Accommodations
- Hotel Reservations
- Guest Complaint Resolution
- Recovery Techniques
- Front Office Staff
- Customer Inquiries
- Maintaining Clean Work Areas
- Regulatory Compliance
- Office Meetings
- Staff Training
- Disciplinary Action and Termination
- Revenue Generation
- Hotel Marketing
- Special Event Coordination
- Creative Solutions
- Company Guidelines
- Credit Card Transaction Processing
- Outstanding Communication Skills
- Project Oversight
- Coordinate Department Activities
- Serve Guests
- Vendor Sourcing and Relations
- Group Bookings
- Supply Purchasing
- Policies and Procedures
- Marketing
- Promotions
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Hotel Manager
Caesars Palace Hotel And Casino
10.2021 - Current
Assistant Hotel Manager
Orleans Hotel & Casino
10.2015 - 10.2021
RV Park Manager
Sams Town Casino And Hotel
09.1995 - 10.2015
High School Diploma -
Horizon High School
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