Jasmin Mejia
El Paso,TX
Summary
Skilled in customer service and attention to detail, I excelled at Soto Dental Partners by creating welcoming environments and efficiently managing front desk operations. Demonstrated strong problem-solving skills and a professional demeanor, significantly enhancing visitor and employee satisfaction. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Soto Dental Partners
11.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
911 Call Taker
El Paso County 911 District
03.2023 - 10.2023
- Supported law enforcement efforts by accurately recording and relaying essential details from 911 callers.
- Maintained calm and professional demeanor while handling high-stress emergency situations, ensuring effective communication with callers.
- Developed strong multitasking abilities while simultaneously fielding phone calls, radio communications, and monitoring video surveillance feeds.
- Strengthened communication skills through daily interactions with diverse populations facing various crisis situations.
- Demonstrated exceptional attention to detail when documenting each call, ensuring accuracy for future reference or legal proceedings.
Front Desk Receptionist
Star Kids Pediatric Dentistry
10.2020 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Associate of Applied Science - Social Worker
El Paso Community College
El Paso, TXSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Administrative skills
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Soto Dental Partners
11.2023 - Current
911 Call Taker
El Paso County 911 District
03.2023 - 10.2023
Front Desk Receptionist
Star Kids Pediatric Dentistry
10.2020 - 08.2022
Associate of Applied Science - Social Worker
El Paso Community College
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