Jasmin Melo
Summary
Client service professional with robust background in delivering high-quality support and fostering client relationships. Known for reliability and adaptability in dynamic environments. Proficient in communication and team collaboration, consistently achieving positive outcomes.
Overview
8
8
years of professional experience
Work History
Client Service Representative
Freedom Debt Relief
12.2022 - 05.2024
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Account Manager
Progressive Leasing
06.2017 - 09.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Quality Assurance Analyst
Ciox Health Phoenix
03.2016 - 06.2017
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Education
High School Diploma -
Westwood High School
Mesa, AZ05-2014
Skills
- Customer support
- Payment processing
- Call center experience
- Customer focus
- Teamwork and collaboration
Timeline
Client Service Representative
Freedom Debt Relief
12.2022 - 05.2024
Account Manager
Progressive Leasing
06.2017 - 09.2022
Quality Assurance Analyst
Ciox Health Phoenix
03.2016 - 06.2017
High School Diploma -
Westwood High School
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