Hi, I’m
Jasmin Mora
Summary
Diligent Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
years of professional experience
1
Certification
Work History
Gamba Dental
Front desk Receptionist & Scheduling Coordinator
08.2024 - 09.2025
Job overview
- Answered high-volume phone calls, directed inquiries, and scheduled new and existing patient appointments.
- Checked in patients, maintained accurate records, and managed electronic filing of patient data.
- Coordinated doctors’ and hygiene schedules, including calling patients for unscheduled treatment.
- Communicated with external offices to obtain and update patient information as needed.
- Provided warm, professional customer service to patients, ensuring a welcoming office environment.
- Utilized computer systems for scheduling, emailing, and data entry with strong attention to detail.
- Supported daily office operations by balancing administrative, scheduling, and patient care needs.
- Processed patient charges, collected payments, and balanced daily transactions.
- Verified insurance benefits, posted insurance checks, and assisted patients with billing inquiries.
Luster Product’s Inc.
Administrative Assistant
02.2021 - 01.2023
Job overview
- Provide General support for the plant and administrative support for the plant manager
- Data entry in different software’s etc.
- Ship outs of Ware house
- Processing Purchase orders
- Keep track of expenses, Office supplies, warehouse supplies and our Raw material
- Maintaining Calendars and scheduling meetings
- Customer and Vendor Relations
- Program Infimum and Net Suit etc.
- Answer emails, Phone calls and have Support for customers.
- Private Labeling group, helping customer with the inquiry form and making sure I inform them the process
Chicago Hardware & Fixture Company
Receptionist
09.2017 - 01.2019
Job overview
- Routed incoming mail and messages to relevant personnel without delay
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Assisted in administrative duties for office team, including making phone calls, copies and schedules
Champion Logistics Group
Assistant Supervisor
12.2015 - 09.2017
Job overview
- Reviewed orders by inspecting labeling, packaging and contents
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system
- Worked with speed and accuracy to consistently meet production standards
- Interpreted job site supervisor's orders and technical documentation to complete accurate work
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers in fast-paced environment
- Communicated with vendors regarding back order availability, future inventory and special orders
Walgreens
Sales Associates
04.2012 - 03.2015
Job overview
- Counted cash in register drawer at beginning and end of shift
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Answered questions about store policies and concerns to support positive customer experiences
- Checked prices for customers and processed items sold by scanning barcodes
- Resolved customer complaints and maintained clean and tidy checkout area
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Education
Moraine Valley community college
High School Diploma
Skills
- Patient scheduling, dental billing & insurance, payment processing, medical records management, administrative support, customer service
- Inventory oversight
- MS Office (Excel, Word, QuickBooks, and PowerPoint)
- Fluent in English and Spanish
- Customer service
- QuickBooks
- Data Entry
Accomplishments
I’m honored to announce that I have officially earned my certification as a Phlebotomy Technician. This achievement marks an important step in my professional journey within the medical field. I’m eager to apply my knowledge, develop my skills further, and contribute to delivering quality patient care.
Certification
Certified Phlebotomist Technician
Timeline
Front desk Receptionist & Scheduling Coordinator
Gamba Dental
08.2024 - 09.2025
Administrative Assistant
Luster Product’s Inc.
02.2021 - 01.2023
Receptionist
Chicago Hardware & Fixture Company
09.2017 - 01.2019
Assistant Supervisor
Champion Logistics Group
12.2015 - 09.2017
Sales Associates
Walgreens
04.2012 - 03.2015
Moraine Valley community college
High School Diploma