Jasmin Morfin
San Bernardino,CA
Summary
Driven by a strong work ethic and integrity, I enhanced team performance and customer satisfaction at Amazon through innovative training and safety initiatives. Skilled in POS system operations and customer relations, I excel in fast-paced environments, consistently meeting sales targets and improving service delivery by fostering teamwork and efficiency. I adapt to quick problem solving.
Overview
2025
2025
years of professional experience
Work History
Cashier
Tacos Mescal
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Waitress
La Costeña
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Team Member
Del Taco
08.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Evaluated customer needs and feedback to drive product and service improvements.
Amazon Associate
Amazon
09.2021 - 07.2022
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
- Conducted comprehensive competitor analysis to guide strategic planning efforts.
- Improved project delivery times with implementation of streamlined communication strategy.
- Improved reporting accuracy, implementing new data management system.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Position of Learning Ambassador , and took lead toward training new hires
- Position of Saftey Team, Ensuring every associate was working in a safely manner
Education
GED Testing Service LLC
N/ASkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Time management skills
- Patience and Empathy
- Cleaning and sanitizing
- Reliability and punctuality
- Customer Relations
- Cash handling and management
- Written and verbal communication
- Professionalism and Courtesy
- Basic Math Competence
- Conflict Resolution
- Product Knowledge
- POS system operations
- POS Systems
- Staff Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Member
Del Taco
08.2023 - Current
Amazon Associate
Amazon
09.2021 - 07.2022
Cashier
Tacos Mescal
Waitress
La Costeña
GED Testing Service LLC