Jasmin Nash
Pinellas Park,FL
Summary
Purposeful professional with a customer-centric approach and eight years of various office experience. Proven history of understanding and fulfilling client needs while driving continuous process improvement. Committed to seeking dynamic opportunities that foster personal growth, to contribute to company success.
Overview
7
7
years of professional experience
Work History
Account Manager/ Recruiter
Blazer Works
Oldsmar, FL
03.2023 - 10.2023
- Identify and recruit special education professionals country wide.
- Connected with over four hundred active/ passive candidates and created twenty job posts weekly.
- Responsible for candidate presentation, negotiation, and coordinating interviews, while ensuring all licenses met each state’s requirements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Talent Acquisition Specialist
Velocity Resource Group
Tampa, FL
02.2022 - 02.2023
- Engaged with active and passive candidates, managing 60-70 calls daily, and increased brand engagement via LinkedIn
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Sourced and screened candidates for direct hire roles and worked with hiring managers to coordinate interviews and offers.
QA Associate
AmeriLife
Clearwater, FL
03.2021 - 02.2022
- Responsible for inbound/ outbound calls, record keeping, and resolving customer inquiries
- Transitioned to Quality Assurance Team, for database upkeep per Medicare application statuses, processing over 2,000 applications weekly.
- Assessed processes to evaluate conformance with quality standards.
Customer Experience Specialist
24/7 Intouch
04.2019 - 01.2021
- Managed high volume of 80-100 inbound and outbound calls daily, addressing issues and escalations
- Proactively mitigated dissatisfaction, and customer complaints through prompt and effective solutions.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service
Office Coordinator
FIS
Saint Petersburg, FL
09.2016 - 04.2019
- Delegated tasks, and trained six teammates on new processes. Located, and reprinted damaged files within departments, using databases that controlled printing machines.
- Implemented new mail procedures to save time and created means of revenue to take on tasks from new clients. This increased output by 10%.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
Education
BA Psychology -
Saint Leo University
Dade City, FLUX/UI Certification -
FL Atlantic University
Boca Raton, FLSkills
- Cross-Functional Collaboration
- Talent Management/ Recruiting
- Bullhorn/ Salesforce Expertise
- Customer/ Client Retention
- Client Relationship Management
- Documentation and Reporting
Timeline
Account Manager/ Recruiter
Blazer Works
03.2023 - 10.2023
Talent Acquisition Specialist
Velocity Resource Group
02.2022 - 02.2023
QA Associate
AmeriLife
03.2021 - 02.2022
Customer Experience Specialist
24/7 Intouch
04.2019 - 01.2021
Office Coordinator
FIS
09.2016 - 04.2019
BA Psychology -
Saint Leo University
UX/UI Certification -
FL Atlantic University