Jasmin Nicholson
Atlanta,GA
Summary
Experienced and skilled team player who is looking to become a part of a dynamic and innovative management team. Strong ability to work independently as a manager and team member. Possess superb leadership, organizational, writing and communication skills. Experienced in enhancing operational functionality and providing excellent customer service. Over 20 years’ experience in Accounting, Customer Service, Banking, Healthcare, and the Foreign Service.
Overview
13
13
years of professional experience
Work History
Benefits Counsellor
Worksite Communications
07.2014 - 11.2023
- Traveling to and performing on-site educational seminars
- Enrolling Administrators, United Teachers, Unionized Employees, Retirees in personalized healthcare benefits
- Improved employee benefits understanding by conducting informative seminars and one-on-one counseling sessions.
- Resolved complex benefits issues with prompt investigation and clear communication to all parties involved.
- Developed customized benefits presentations tailored to the unique needs of various employee groups.
Marketing Assistant/Move-in Coordinator
Village on the Park Steeplechase
12.2019 - 03.2021
- Completing marketing tasks for Residents and Prospects
- Touring, scheduling lease signings, Recording payments in Residents' ledger
- Manager on Duty at least once per week and weekends
- Assisting with Marketing plan/competitive marketing analysis
- Touring, Occupancy readiness check, Resident Move in
- Updating Weekly Vacancy Report and Sales and Marketing Reports
- Resident Council and New Resident Move in Liaison
- Scheduling and assisting with lease signings for Business Office
- Assisting with In House Resident Communications and Newsletter
- Calculating and Updating Hot Board with occupancy levels and percentages.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
Summary Biller
Lennox National Account Services
06.2016 - 07.2018
- Increased revenue through timely processing of invoices and thorough follow-up on outstanding payments.
- Maintained accurate client records, ensuring proper billing and payment tracking.
- Streamlined the billing process by automating data entry tasks, leading to improved efficiency and accuracy.
- Collaborated with other departments for accurate invoicing and prompt resolution of discrepancies.
Telesales Specialist, Medicare & Related Products
Humana
01.2013 - 01.2014
- Interviewing prospects and Conducting NEADS Assessment to identify product fit
- Processing applications for enrollment in various Medicare, Medicare Supplement, Medicaid, Dental and Vision products.
Career Sales Agent
American General Life & Accident Ins. Co.
01.2011 - 01.2013
- Processing of applications for prospects of life and annuity products
- Managing book of business to improve overall sales
- Customer relations.
Education
BSc. Healthcare Management -
American Intercontinental University
09.2023
BSc. Accounting (Inc.) -
Florida Institute of Technology
10.2011
Diploma in Marketing Studies -
Jamaican Institute of Management
12.1994
Diploma in Management Studies -
Jamaican Institute of Management
12.1992
General Secretarial Diploma -
Alpha Business College
1987
Skills
- Vendor and Customer Relationships
- Microsoft Office & Internet Applications
- Yardi and Enquire Marketing Applications
- Shorthand & Typewriting
- HR Understanding
- CRM and SAP Applications
Accomplishments
- Placed 2nd on team at Humana, Attained 140% of goal and placed in top 15% for the Annual Enrollment Period (AEP- Medicare Sales, 2014)
- Maintained strong 64% closing ratio
- Consistently compliant - achieving above 90% and up to a 100% QA score
- Consistently achieving the highest ratings for customer service
- Presidents’ Club Life Insurance Trophy 2012 – Placed 1st for Sales = AGLA Local Office
- Placed 1st for Sales, Fort Lauderdale- Worksite Communications
References
- Terri Lisenbe, Former Executive Director, Employer Flexible/Village on the Park at Steeplechase, 12102 Steepleway Boulevard, Houston, Texas, 77065, (832) 217-7782
- Norman Newell, Former President, Hammer Construction Corp, Miami, Florida, (305) 796 4962
- Lorna Gray, Supervisor, Worksite Communications/Miami Dade Schools, (954) 304 3608
Timeline
Marketing Assistant/Move-in Coordinator
Village on the Park Steeplechase
12.2019 - 03.2021
Summary Biller
Lennox National Account Services
06.2016 - 07.2018
Benefits Counsellor
Worksite Communications
07.2014 - 11.2023
Telesales Specialist, Medicare & Related Products
Humana
01.2013 - 01.2014
Career Sales Agent
American General Life & Accident Ins. Co.
01.2011 - 01.2013
BSc. Healthcare Management -
American Intercontinental University
BSc. Accounting (Inc.) -
Florida Institute of Technology
Diploma in Marketing Studies -
Jamaican Institute of Management
Diploma in Management Studies -
Jamaican Institute of Management
General Secretarial Diploma -
Alpha Business College
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