Jasmin Ortega
Phoenix,AZ
Summary
Bilingual pre-nursing student completing prerequisite coursework, with experience as a Licensed Nursing Assistant and Health Unit Coordinator in high volume healthcare settings. Skilled in EPIC EMR documentation, HIPAA compliance, and compassionate, patient care. Adaptable, eager to learn, and committed to providing safe, high quality care while supporting efficient clinical workflows.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Teller / Client Care Specialist
Western Alliance Bank
09.2025 - Current
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Managed cash drawer, balancing funds at shift end to maintain financial integrity.
- Led initiatives to enhance security protocols, contributing to a safer banking environment for staff and customers.
Certified Nursing Assistant / Health Unit Coordinator
Mayo Clinic Hospital
05.2024 - 08.2025
- Supported ICU and other departments by handling blood units and working well as a team in high emergencies.
- Provided compassionate patient care, ensuring comfort and safety in daily activities.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Monitored vital signs and documented changes using EPIC, ensuring accurate patient records and timely interventions.
- Trained new staff on best practices for patient care and hospital protocols, improving team performance.
Paraprofessional
Joseph Zito Elementary School
01.2022 - 08.2023
- Maintained accurate student records, supported lesson coordination, and enhanced organizational flow in a busy classroom environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Certified Nursing Assistant (Externship)
Scottsdale Village Square
02.2023 - 03.2023
- Assisted patients with daily living needs and documented vital signs.
- Reported clinical changes and supported nursing staff during routine care.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Patient Care Technician (Externship)
Abrazo Hospital
10.2022 - 12.2022
- Helped monitor patients and collaborated with the medical team to deliver timely care.
- Reinforced administrative tasks including documentation and communication with other hospital units.
- Provided direct patient care, assisting with daily activities and ensuring comfort.
- Monitored vital signs, documenting changes and reporting to nursing staff promptly.
Sales Associate / Warehouse Roles
Amazon & Levi’s Outlet Store
01.2019 - 01.2022
- Developed customer service and logistics skills; processed transactions, managed inventory, and supported busy retail and warehouse operations.
Receptionist / Event Staff
Enchanted Island Amusement Park
10.2018 - 12.2020
- Provided front desk service, managed event scheduling, answered phones, and handled guest inquiries with a professional attitude.
- Streamlined communication between departments to improve guest experience and operational efficiency.
Education
Associate of Science - Nursing
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05.2028
CNA Certification - undefined
Moore Medical Training Institute
Mesa, AZ12.2023
Patient Care Technician Program - undefined
Brookline College
Phoenix, AZ01.2023
Skills
- ICU, PCU, Observation, Medsurg, Neuro, Oncology, etc
- EMR Documentation & Chart Maintenance EPIC
- Compassionate and Positive Patient Interaction
- Vitals, EKG, labs
- End-of-life care
- HIPAA compliance
- Strong work ethic
- Professional Phone Etiquette & Call Handling
- Friendly, positive attitude
- Time Management & Attention to Detail
- Fluent in English and Spanish
- Microsoft Office (Word, Excel, Outlook)
Certification
- Basic Life Support Certified (BLS)
- HIPAA & OSHA Trained
- EKG, Blood Glucose, and ADL Support
- Trained in EPIC Electronic Health Record Systems
Timeline
Teller / Client Care Specialist
Western Alliance Bank
09.2025 - Current
Certified Nursing Assistant / Health Unit Coordinator
Mayo Clinic Hospital
05.2024 - 08.2025
Certified Nursing Assistant (Externship)
Scottsdale Village Square
02.2023 - 03.2023
Patient Care Technician (Externship)
Abrazo Hospital
10.2022 - 12.2022
Paraprofessional
Joseph Zito Elementary School
01.2022 - 08.2023
Sales Associate / Warehouse Roles
Amazon & Levi’s Outlet Store
01.2019 - 01.2022
Receptionist / Event Staff
Enchanted Island Amusement Park
10.2018 - 12.2020
CNA Certification - undefined
Moore Medical Training Institute
Patient Care Technician Program - undefined
Brookline College
Associate of Science - Nursing
Maricopa Community Colleges, Phoenix College