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Hi, I’m
Jasmin Ortiz-Campbell
Jamaica,NY
Work Preference
Summary
Hardworking and motivated professional with several years of experience and record of success in the industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
1
Certification
16
years of professional experience
Work History
Optum Rx, New Jersey
Pharmaceutical Benefit Manager
10.2021 - Current
Job overview
- Collaborated with management to establish and implement performance targets aligning individual and team goals with organizational objectives.
- Monitor and analyze key performance metrics, including call abandonment and waiting times, to optimize procedures and drive continuous improvement while ensuring adherence to established policies and procedures.
- Demonstrate leadership skills by anticipating and resolving escalated calls, developing process improvements, and motivating staff to achieve exceptional results.
- Serve as a subject matter expert; offer guidance and feedback to staff, address inquiries, and resolve issues promptly to maintain high levels of customer satisfaction.
- Prepared and submitted regular performance reports to management, enabling effective tracking of progress and outcomes.
- Lead new employees' recruitment and onboarding process for new employees and provide comprehensive training and support to ensure a seamless transition.
Raritan Physical TherapyRaritan, NJ
Patient Care Coordinator
10.2018 - 04.2021
Job overview
- Welcomed patients, gathered information, and addressed routine inquiries to ensure efficient clinic operations and exceptional customer service.
- Performed administrative tasks, including photocopying, scanning, faxing, and scheduling appointments, to enhance office organization and support clinic operations.
- Managed patient data, including demographics, co-pay collections, and preauthorizations, while ensuring accuracy and confidentiality under HIPAA regulations.
- Performed administrative tasks, including photocopying, scanning, faxing, mail distribution, and scheduling appointments, to support clinic staff and maintain office organization.
- Supported billing and claims processes, including benefit verification and claims resolution, to ensure accurate reimbursements and maintain clinic revenue.
Fidelis HealthcareLong Island City, NY
Remote Customer Service Representative
01.2016 - 11.2018
Job overview
- Responded to customer inquiries via phone and email promptly and efficiently and resolved issues swiftly.
- Responded to customer inquiries via phone and email, resolving issues efficiently to enhance customer satisfaction.
- Documented customer interactions and call information to maintain accurate records and enable seamless follow-up.
- Processed orders and verified documentation with precision, ensuring compliance with regulatory requirements and minimizing errors.
- Navigated multiple electronic medical record (EMR) systems to obtain and enter relevant information, including authorizations, expiration dates, and insurance verification, while meeting quality assurance requirements and key performance metrics.
Diagnostic Laboratories & Radiology LaboratoriesFlushing, NY
Administrative Executive Assistant
01.2013 - 12.2015
Job overview
- Executed administrative support duties, including phone call management, scheduling meetings, and coordinating with various parties to enhance operational efficiency.
- Managed organized and up-to-date employee files, offered general support to visitors, ensured adequate insurance coverage, and assisted other assistants when required.
- Managed organized employee files, provided support to visitors, ensured adequate insurance coverage, and assisted other assistants as needed.
- Maintained filing system and prepared scheduled reports to support decision-making.
Nordstrom Department StoresLong Island, NY
Sales Manager
04.2010 - 10.2012
Job overview
- Achieved top sales performance, ranking 4th in high sales commission and demonstrating exceptional ability to drive revenue and meet customer needs.
- Ranked 4th in sales commission, showcasing ability to drive revenue and meet customer needs.
- Led team in workload delegation and performance monitoring, providing coaching and training to enhance customer service and ensure SLA compliance.
- Spearheaded budget preparation, goal setting, audit follow-up, and risk management processes to support operational efficiency.
- Coordinated corporate programs such as employee surveys, diversity initiatives, and community relations and collected key metrics data to inform business decisions.
Education
Western Governors UniversitySalt Lake City, UT
BACHELORS DEGREE IN APPLIED SCIENCE from HEALTH INFORMATION MANAGEMENT
ASA - The College for ExcellenceNew York, NY
ASSOCIATE DEGREE IN APPLIED SCIENCE DEGREE from HEALTH INFORMATION TECHNOLOGY
ASA - The College for ExcellenceNew York, NY
CERTIFICATE IN MEDICAL OFFICE ASSISTING W/MEDICAL BILLING from MEDICAL OFFICE ASSISTING
Manhattan Institute of NYCNew York, NY
CERTIFICATE IN PHLEBOTOMY/EKG TECHNICIAN from PHLEBOTOMY/EKG TECHNICIAN
Skills
- Pharmaceutical analytics
- Healthcare compliance software
- Compliance review
- HIPAA compliance
- Health information compliance
- Regulatory adherence
- Pharmacovigilance
- Quality assurance processes
- Quality methodologies
- Data analysis methods
- Data collection methods
- Data visualization techniques
- Statistics
- SQL
- EMR Systems
- Healthcare IT systems
- Business technologies
- Taleo
- Patient management systems
- Project management
- Performance evaluation
- Trend identification
- Risk analysis
- Risk management
- Process optimization
- Action recommendations
- Monitoring compliance
- Detail-oriented
- Confidentiality
- Information integrity
- Time management
- Priority management
- Team collaboration
- Leadership skills
- Conflict resolution
- Interpersonal capabilities
- Effective communication
- Problem-solving
- Critical thinking
- Customer service
- Satisfaction metrics
- Employee training
- Patient engagement
- Scheduling appointments
- Shift scheduling
- Project Management Software
- Operations management
- Business administration
- Product management
- Expense tracking
- Partnership development
- Key performance indicators
- Schedule preparation
- Evaluating performance
- Recruitment interviewing
- Staff performance optimization
- Mobile Applications
- Google Suite
- MS Office
- Adobe Acrobat
- SharePoint
- Taleo
- Workday
- HRIS
- Zendesk
- Safety procedures
- Action recommendations
- Performance evaluation
- Process improvement
- Detail-oriented
- Problem solving
- Shift scheduling
- Work prioritization
- Process optimization
- Data analysis
- Process improvement
- CRM
- Operations management
- Decision-making
- Customer service
- Schedule preparation
- Key performance indicators
- Evaluating performance
- Recruitment interviewing
- Staff performance optimization
Certification
- Real Estate License
- CPR Certification
- NMLS
- Medical Billing Certification
- Certified Professional Coder
- Spreadsheets with Microsoft Excel - Proficient
Timeline
Pharmaceutical Benefit Manager
Optum Rx
10.2021 - Current
Patient Care Coordinator
Raritan Physical Therapy
10.2018 - 04.2021
Remote Customer Service Representative
Fidelis Healthcare
01.2016 - 11.2018
Administrative Executive Assistant
Diagnostic Laboratories & Radiology Laboratories
01.2013 - 12.2015
Sales Manager
Nordstrom Department Stores
04.2010 - 10.2012
Western Governors University
BACHELORS DEGREE IN APPLIED SCIENCE from HEALTH INFORMATION MANAGEMENT
12.2019
ASA - The College for Excellence
ASSOCIATE DEGREE IN APPLIED SCIENCE DEGREE from HEALTH INFORMATION TECHNOLOGY
09.2017
ASA - The College for Excellence
CERTIFICATE IN MEDICAL OFFICE ASSISTING W/MEDICAL BILLING from MEDICAL OFFICE ASSISTING
09.2016
Manhattan Institute of NYC
CERTIFICATE IN PHLEBOTOMY/EKG TECHNICIAN from PHLEBOTOMY/EKG TECHNICIAN
04.2012