Jasmin Owens
Quantico,VA
Summary
Strong commitment to quality customer service with first-rate communication skills that builds significant customer loyalty. Proven ability to handle a diverse customer base and work environments. Processes transactions quickly and accurately ensures increased productivity and efficiency. A reliable, trustworthy, and seasoned professional offering over ten years of in-depth knowledge of banking products and financial services.
Overview
11
11
years of professional experience
Work History
Full Time Sales Associate
Pier 1 Imports
06.2015 - 08.2016
- Kept inventory losses below 4% due to impeccable organization and detailed manifest.
- Assisted store manager with inventory by meticulously organizing stockroom to an efficient standard.
- Processed customer shipment orders and requests in a timely manner.
- Assisted store maintain a top three position in division for transaction time and accuracy.
- Maintained consistent 100% customer satisfaction surveys and feedback on customer experiences.
- Recognized by associates and management for being a fun, trustworthy and reliable team player.
- Received incoming shipments and unpacking merchandise to be displayed on the sales floor which store gets division recognition for cleanliness and displays.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Full Time Teller/Member Service Representative
ABNB FCU
05.2013 - 01.2015
- Received loan referrals at least $28,000 monthly which exceeded monthly branch goals.
- Opened up new accounts for existing and new members and managed their relationship with the credit union.
- Personally recognized by the President for consistently scoring 100% member surveys and mystery shops.
- Correlated product management skill workshops for the branch to develop co-workers knowledge on products and procedures.
- Displayed pride in orientation, proper training and development for new teller hires for all branches in region.
- Took incentive to learn teller supervisor tasks for personal development and advancement.
- Consistently submitted balanced drawer (reconciled to zero)
- Three-time recipient of 'Teller Precision' monthly award.
Bankruptcy Clerk
Portfolio Recovery Associates
04.2012 - 03.2013
- Increased processed files by 5% for the bankruptcy department.
- Creating proof and joint notice of transfer claim packets to file with state district courts.
- Organized cases according to bankruptcy statuses.
- Updated internal documents, inputting additional notes to accompany amended files.
- Gathered client information in a systematic fashion for entry into databases.
- Consistently exceeded 100% of designated weekly processing goals with less than 1% in errors.
Full Time Senior/Merchant Teller
Bank of America
04.2005 - 12.2011
- Generated at least three qualified referrals to loan officers daily.
- Increased customer experience from a 74% to a 98% when assigned to enhance & develop the drive thru tellers and traffic efficiency.
- Strong contributor to numerous branch sales & customer experience awards for over five years.
- Possessed capability of processing a high volume of transactions with minimal outages and errors which elevated customer satisfaction.
- Promoted company products in an active manner to customers and exceeded goals which led to increase in monthly sales.
- Managed large cash transactions/change orders/currency conversions for local merchants.
- Responsible for weekly replenishment and accurate balancing of internal cash dispensers and vault cash shipments.
- Actively took part in preparing the branch in operation soundness for annual audits that led to consecutive high passing scores.
- Managed and handled cash transactions up to $400k.
Education
Bachelor of Science - Business Management
Ashford University
Clinton, IA04.2016
Bachelor of Science - Business Administration And Management
Old Dominion University
Norfolk, VA01-2009
Associate of Applied Science - Business Administration
Tidewater Community College
Norfolk, VA01-2006
Skills
- Customer/client service and relations
- Organization - meticulously detail oriented
- Computer Literacy - Microsoft Word, Excel, PowerPoint, typing and data entry
- Exceptional communicator, verbal and written
- Inventory Control
- Money Handling - up to $400K
- Team Leadership and player
- Training & Development
- Problem solving
- Banking - competent on regulations and laws
- Time and task management
Timeline
Full Time Sales Associate
Pier 1 Imports
06.2015 - 08.2016
Full Time Teller/Member Service Representative
ABNB FCU
05.2013 - 01.2015
Bankruptcy Clerk
Portfolio Recovery Associates
04.2012 - 03.2013
Full Time Senior/Merchant Teller
Bank of America
04.2005 - 12.2011
Bachelor of Science - Business Management
Ashford University
Bachelor of Science - Business Administration And Management
Old Dominion University
Associate of Applied Science - Business Administration
Tidewater Community College
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