Jasmin P. Bowman-Gamble
Houston
Summary
High performing Automotive Professional with a demonstrated record of success, achievement through a strategic focus that combines customer service with a consultative sales approach. Award winning sales representative with strong training and mentoring capabilities, demonstrated across diverse business environments. Demonstrated strengths in assessing client needs and delivering targeted presentations to outline product benefits and increase awareness. Strong ability to multitask while providing the highest level of customer satisfaction with creative and strategic business solutions within tight deadlines while managing multiple projects at once.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dealer Relationship Manager
Santander Consumer USA/ Chrysler Capital
01.2022 - Current
- Successfully manages 111 dealer accounts with the Houston, TX territory.
- Reviewed and followed up on approved applications to promote conversion to funded contracts
- OEM Relationship with Lotus, Ineos, and Mitsubishi
- Managed marketing plans to align with corporate goals
- Identified and communicate dealership needs, market conditions, competitor trends/programs
- Facilitated training for dealers on current programs
- Effectively coordinated communications between Sales, Credit, and Funding departments
- Lease and Retail Penetration for Territory
- Maintained overall market knowledge of auto industry and local competitors
Regional Performance Manager
CarNow-Houston and Louisiana
04.2021 - 01.2022
- Successfully manages 76 accounts in the Houston, TX territory.
- Perform product consultation and training of CarNow’s software solutions
- Drive retention and growth among our customers by networking and building relationships within your territory
- Created embedded links with QR Codes for Dealers Sales and Service Departments
- Trained Dealership Staff on CarNow Dealer Portal
- Quantitatively and qualitatively measure customer engagement and provide feedback to key executives regarding product and service improvements
Client Success Manager
Truecar
10.2017 - 03.2020
- Successfully managed 70 accounts in the Houston, TX territory.
- Closed target Automotive Dealers on TrueCar’s various Dealer services and products by facilitating onsite presentations to key decision makers
- Consistently exceeded all assigned goals, including dealer acquisition, product adoption, training, and dealer satisfaction
- Consulted with Dealers to maintain up-to-date understanding of their business needs, goals, and objectives while training on the full suite of TrueCar Services
- Interpreted and deliver monthly TrueCar reporting and analytics to explain dealer’s performance, optimization issues, and best practices to the customer in the context of their business goals and market trends
- Trained Dealers to use core TrueCar services and Affinity Partner Programs; Utilize District Managers and other business unit specialists for advanced service training when needed
Regional Account Manager
Carfax
04.2016 - 09.2016
- Successfully managed 248 accounts in the Houston, TX/ Lake Charles, LA territory.
- Managed dealer relationships to achieve volume objectives with maintaining a quality product
- Achieved monthly revenue goals by driving growth with existing Carfax dealers
- Managed marketing plans to align with corporate goals
- Increased customer awareness, engagement and retention by sharing the value proposition of Carfax products
- Trained and assisted in facilitating dealer training sessions for upcoming products
Area Sales Manager
Santander Consumer USA
05.2015 - 04.2016
- Successfully managed 150 dealer accounts with the Dallas, TX territory. Turned over 42 non-producing clients into submitting and producing dealerships. Exceeded goal 120% each month with contracts and funded loans. Sold out the Texas market with RoadLoans subscriptions.
- Reviewed and followed up on approved applications to promote conversion to funded contracts
- Managed marketing plans to align with corporate goals
- Identified and communicate dealership needs, market conditions, competitor trends/programs
- Facilitated training for dealers on current programs
- Effectively coordinated communications between Sales, Credit, and Funding departments
- Managed and maintained reporting requirements for client relationships.
- Maintained overall market knowledge of auto industry and local competition.
Operational Trainer II
Santander Consumer USA
09.2013 - 05.2015
- Designed and completed needs assessments, developed curriculum, implemented and evaluated new business initiatives. Featured in several Corporate videos and completed voiceovers for Computer Based Training (CBT). Received Rising Star award for accomplishments throughout the department.
- Collaborated with the management team of the assigned operational area to initiate and create supplemental or continuing education training when performance gaps occur
- Supervised and provided developmental feedback to associates both in and out of new hire training
- Evaluated new hire performance and addressed employee relations issues when they arose; forwarded recommendations to manager and HR
- Collaborated with Operations, HR and other business partners to meet company objectives
- Created and implemented effective follow-up with cross functional business partners
- Participated in coordinating training events and associated details such as, location, logistics, set-up, materials, training aids, registration, and program evaluations
- Facilitated 2 to 3 new hire classes per month based on business needs
- Created courses utilizing adult learning methodologies to ensure all learning styles are included
- Created Facilitator/Participant Guides that have been implemented company wide
- Performed monthly Iterations via webinar
Funding
Santander Consumer USA
08.2012 - 09.2013
- Managed a book of customer files with limited supervision or guidance
- Used analytic skills to assess accuracy of verifications, calculations and data
- Provided world-class customer service through daily interaction with both internal and external
Loan Administration 2 / Funder
Regional Acceptance/BB&T
11.2009 - 08.2012
- Managed a daily queue of customer files. Promoted very quickly due to the great amount of loans that I was booking a day.
- Used analytic skills to assess accuracy of verifications and data
- Performed verifications to ensure information given is valid and true
- Conducted customer interviews
- Provided world-class customer service through daily interaction with both internal and external customers
Credit Sales Consultant
Drivers Select
11.2005 - 11.2009
- As a credit consultant, I achieved great success by keeping a constant referral based file and exceeding the daily sales goal.
- Implemented innovative financial resources for credit/debt resolution
- Corresponded with vendors and loan institutions to secure financing for Auto loans
- Conducted closings of final loan receipts. Followed-up on past customer status
- Assisted and assessed client needs profile for credit solutions to obtain Auto loan funding
Education
Business Marketing
Eastfield Community College
01.2006
Diploma - undefined
Skyline High School
01.2005
Certification
ASTD Certification
Timeline
Dealer Relationship Manager
Santander Consumer USA/ Chrysler Capital
01.2022 - Current
Regional Performance Manager
CarNow-Houston and Louisiana
04.2021 - 01.2022
Client Success Manager
Truecar
10.2017 - 03.2020
Regional Account Manager
Carfax
04.2016 - 09.2016
Area Sales Manager
Santander Consumer USA
05.2015 - 04.2016
Operational Trainer II
Santander Consumer USA
09.2013 - 05.2015
Funding
Santander Consumer USA
08.2012 - 09.2013
Loan Administration 2 / Funder
Regional Acceptance/BB&T
11.2009 - 08.2012
Credit Sales Consultant
Drivers Select
11.2005 - 11.2009
Business Marketing
Eastfield Community College
Diploma - undefined
Skyline High School
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