Jasmin Penn Grace

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Managed approximately 200 incoming calls, emails and faxes per day from customers.

• Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
• Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
• Made sure that products were produced on time and are of good quality.
• Increased overall productivity by training new technicians and providing ongoing support to team members.
• Assembled and tested parts and components to meet safety and performance standards.
• Recorded and documented all maintenance activities in accordance with company policies and procedures.
• Performed routine equipment calibration to maintain consistent product quality and adherence to specifications.
• Documented all manufacturing activities, maintaining accurate records for reporting purposes and quality assurance audits.
• Improved production efficiency by implementing standardized procedures and streamlining workflow.
• Managed approximately 100 emails and faxes per day from customers.

• Inbound and outbound calls
• Troubleshooting customer's concerns
• Ability to work under minimal supervision
• Ability to remain resilient, exude patience and empathy, and provide excellent customer service when dealing with stressful situations
• Boosted team productivity by organizing workflow, assigning tasks, and monitoring performance.
• Collaborated with cross-functional teams to ensure smooth project execution and timely completion.
• Strengthened internal communication by managing correspondence, distributing information, and maintaining an updated contact database.
• Provide back up coverage for customer service desk
• Coordinated travel arrangements for executives, ensuring smooth and timely logistics for all business trips.
• Supported HR activities, contributed to smoother recruitment and onboarding process.
• Maintained a professional atmosphere within the office through effective conflict resolution techniques and consistent enforcement of company policies.
• Managed approximately 200 incoming calls, emails and faxes per day from customers.

• Provide exceptional guest service, understanding the guest's needs, performing services requested in a competent, efficient and professional manner
• Perform administrative tasks such as completing transactions on the computerized register, performing closeout procedures and light housekeeping duties
• Propelled market share to surge ahead of competitors and earn #2 ranking.
• Successfully drove new product lines to increase annual profits by 65%.

• Trained employees on equipment operation and safety protocols.
• Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
• Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
• Followed verbal and written instructions to properly move and ship products.
• Oversaw daily operations and shipping and handling processes.
• Supervised warehouse operations by managing employees during shifts.
• Oversaw 50% of warehouse staff and maintained efficiency in fast-paced environment.
• Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.

Expedited completion of urgent projects through effective time management and prioritization skills.

• Ensured 100% compliance with industry regulations by following strict guidelines when handling sensitive information.
• Adapted quickly to various computer systems and software applications used for different projects or clients'' needs.
• Enhanced overall organization by accurately categorizing and filing records accordingly.
• Maintained confidentiality, ensuring secure storage of sensitive information and documents.
• Increased data accuracy by meticulously entering and updating information in company databases.
• Demonstrated versatility by effectively working independently or collaboratively as part of a team on diverse assignments.
• Streamlined data entry processes for enhanced efficiency and productivity.
• Provided reliable support during peak times or staff shortages, remaining flexible with scheduling to meet department demands.

• Quickly and accurately counted drawers at start and end of each shift.
• Built positive relationships with customers to increase repeat business.
• Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
• Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
• Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
• Resolved 100% of customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
• Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.