Jasmin Ponjevic
Clinton Township
Summary
Result-Driven Operations Manager successful at operating in high-volume, fast-paced environment, with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results to meet objectives on stringent timelines. Adept at adapting to changing needs and leading cross-functional teams while empowering leaders with superior communication and collaboration abilities demonstrated over 3.5 years of management performance.
Overview
8
8
years of professional experience
Work History
Operations Manager
Amazon
08.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
Area Manager II
Amazon
07.2022 - 08.2024
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Managed shift scheduling, maintaining appropriate staffing levels during peak times.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Area Manager
Amazon
09.2021 - 07.2022
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
Tech Specialist
Target
10.2019 - 08.2021
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
Head Chef
Panda Express Restaurant Group
07.2016 - 09.2019
- Managed food costs effectively with careful menu planning, accurate portion control, and specific recipe use.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Collaborated with front-of-house team to ensure seamless service during high-volume periods, resulting in increased customer satisfaction rates.
Education
Bachelor of Business Administration - Global Supply Chain Management
Wayne State University
08.2021
Skills
- Quality Assurance
- Recruitment and hiring
- Relationship building and management
- Team Development
- Controlling costs
- Process Improvement
- Goal Setting and Performance Metrics
- Decision-Making
- Operations management
- Problem-solving
Languages
Serbian
Professional Working
Bosnian
Professional Working
Won "Dive Deep" award - Q2 2024
Collected data across all shifts for months in order to identify areas of improvement, collaborated with all shifts while operating as the process path owner of Quality, condensing data creating graphs, developing plans, and eventually improving in quality in P2 saving over 200k in costs by driving higher standards and raising the bar.
Timeline
Operations Manager
Amazon
08.2024 - Current
Area Manager II
Amazon
07.2022 - 08.2024
Area Manager
Amazon
09.2021 - 07.2022
Tech Specialist
Target
10.2019 - 08.2021
Head Chef
Panda Express Restaurant Group
07.2016 - 09.2019
Bachelor of Business Administration - Global Supply Chain Management
Wayne State University