Jasmin Pruitt
Louisville,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Trullis Company
Louisville, KY
05.2022 - Current
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
Teacher Assistant
JCPS
Louisville, KY
11.2021 - 05.2022
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
Customer Service Representative
Teleperformance USA
Louisville, KY
08.2021 - 11.2021
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
Teacher
St. Benedict Center For Early Childhood Education
Louisville, KY
05.2018 - 03.2021
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Supported student physical, mental, and social development using classroom games and activities.
Education
Cosmetology
12.2012
High School Diploma -
05.2006
Skills
- Customer Relations
- Active Listening
- Problem-Solving Ability
- Managing Multiple Tasks
- Customer Relationship Management
- Customer Service
Timeline
Customer Service Representative - Trullis Company
05.2022 - Current
Teacher Assistant - JCPS
11.2021 - 05.2022
Customer Service Representative - Teleperformance USA
08.2021 - 11.2021
Teacher - St. Benedict Center For Early Childhood Education
05.2018 - 03.2021
Trend Setters Academy-Louisville - , Cosmetology
Meade County High School - High School Diploma,