Jasmin Rice
Huntsville,AL
Summary
Exceptional customer service representative with experience in receiving and processing product orders, answering customer calls, and maintaining service levels by fielding and resolving customer/patient issues Ability to follow through with promises and easily adapt to changes in business needs Excellent track record of maintaining a safe and happy environment Experience in a fast-paced and energetic environment that prioritizes customer needs and concerns.
Overview
2
2
years of professional experience
Work History
Registration Representative
"TOC" The Orthopedic Center
Huntsville, AL
03.2024 - Current
- Entered all patient information into the registration system accurately and efficiently.
- Followed up with patients regarding outstanding balances on accounts while exercising discretion when necessary.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Assisted with scheduling appointments, verifying insurance coverage, and collecting payments.
Referral nurse/ Receptionist/ Medical Records Nurse
Happi Health
Huntsville, AL
08.2022 - 03.2023
- Attended weekly meetings, training sessions, and retreats to share best practices and receive feedback from other staff members
- Created and implemented a new procedure that allowed patients to schedule appointments with the physician's assistant, increasing the ability for patients to access primary care
- Investigated and handled complaints about patient care, ensuring that the quality of care is consistent with hospital policy and accepted practices
- Posted medical records promptly upon accurate assembly and analysis
- Kept patient records confidential
- Filed records for timely retrieval.
Medical Assistant Intern
Allman Family Medicine
Huntsville, AL
06.2022 - 03.2023
- Created and implemented a new procedure that allowed patients to schedule appointments with the physician's assistant, increasing the ability for patients to access primary care
- Investigated and handled complaints about patient care, ensuring that the quality of care is consistent with hospital policy and accepted practices
- Performed clerical duties such as word processing, data entry, answering phones, and filing patient information in the correct order
- Performed EKG and vital signs.
Medical Assistant/Receptionist
Premier Urgent Care
Huntsville, AL
- Managed security and telecommunication systems
- Handled queries and complaints via phone, email, and general correspondence
- Adhered to strict HIPAA guidelines to protect patient privacy
- Coordinated patient scheduling, check-in, check-out, and payments for billing
- Organized paperwork such as charts and reports for office and patient needs.
Education
Medical Assistant - Medical Assisting
Ross Medical Center
04-2022
Skills
- Customer service
- Time management
- Computer literacy
- Communication skills
- Microsoft excel
- Microsoft word
- Leadership
- Documentation review
- Ability to recognize cardiac rhythms
- Troubleshooting
- General Office Equipment
- EHR Systems
- EMR Systems
- Schedule Coordination
- Appointment Scheduling
- Patient Registration
- Insurance Verification
- HIPAA Compliance
- Insurance Billing
- Pre-Registration Documentation
- Payment Processing
Timeline
Registration Representative
"TOC" The Orthopedic Center
03.2024 - Current
Referral nurse/ Receptionist/ Medical Records Nurse
Happi Health
08.2022 - 03.2023
Medical Assistant Intern
Allman Family Medicine
06.2022 - 03.2023
Medical Assistant/Receptionist
Premier Urgent Care
Medical Assistant - Medical Assisting
Ross Medical Center
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