Jasmin Rizo

Customer Service Cashier Dillards | Odessa, Texas

• Communicated effectively with managers, supervisors and other associates.
• Merchandised products and maintained display organization on sales floor and at front lanes.
• Addressed returns and exchanges and assisted customers with refunds or product replacements.
• Answered customer questions regarding products and services, company policies and pricing.
• Enhanced customer satisfaction with fast, knowledgeable service.
• Counted cash drawers before and after shifts and prepared cash bags.
• Maintained knowledge of current sales promotions and special offers to inform customers effectively.
• Maintained positive attitude while interacting with difficult customers or resolving conflicts.
• Prevented losses by watching for suspicious behavior.

Customer Service Cashier

Texas Burger, Odessa, Texas, Nov 2023 - Apr 2024

• Informed customers of promotions and special offers to increase sales.
• Enhanced customer satisfaction with fast, knowledgeable service.
• Operated POS systems using hand-held scanners, theft-detection devices and optical readers.
• Answered customer inquiries about products, services, or store policies.
• Operated cash registers, processed payments including cash, credit cards, and gift vouchers.
• Maintained positive attitude while interacting with difficult customers or resolving
  conflicts.
• Addressed and resolved customer concerns and complaints.
• Trained new employees on proper use of cash register systems and company procedures regarding payment processing.