Jasmin Robles
West Valley City
Summary
Adaptable guest service specialist known for strong teamwork and attention to detail. Committed to fostering a positive guest experience while efficiently managing tasks and resolving issues promptly.
Detail-oriented guest service specialist with a proven ability to resolve customer complaints effectively, ensuring high satisfaction rates. Recognized for maintaining a welcoming environment and promoting teamwork.
Reliable and empathetic professional with experience in guest relations. Skilled in problem-solving and maintaining organization, contributing to enhanced customer experiences and operational efficiency.
Experienced with guest interaction and issue resolution. Utilizes strong communication and problem-solving skills to enhance guest satisfaction. Track record of maintaining high standards in fast-paced environment.
Overview
4
4
years of professional experience
Work History
Guest Service Specialist
Mister Car Wash
04.2024 - 02.2025
- Processed transactions efficiently, ensuring accurate billing and payments.
- Resolved customer complaints promptly, contributing to improved satisfaction rates.
- Maintained cleanliness and organization of service areas for optimal customer experience.
- Educated customers on additional services to promote product upselling opportunities.
- Maintained a clean and welcoming lobby area, setting the tone for a positive guest experience upon arrival.
- Greeted guests upon arrival by providing warm welcome.
Team Member
Amazon
11.2023 - 04.2024
- Operated warehouse equipment to efficiently process and fulfill customer orders
- Maintained cleanliness and organization of work area to adhere to safety standards
- Executed quality checks on packaged products to ensure compliance with company standards
- Contributed to continuous improvement initiatives by providing feedback on workflow processes
- Adapted quickly to changing priorities in fast-paced warehouse environment
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Inventory Specialist
RFB Auctions
02.2022 - 10.2023
- Managed inventory control processes to ensure accurate stock levels and minimize discrepancies.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Conducted detailed inventory analysis reports for management review, informing strategic decision-making.
- Improved warehouse space utilization with strategic reorganization of stock areas.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Customer Service Associate
EOS Fitness
11.2022 - 02.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to streamline processes, enhancing overall customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Shift Lead
Swig N' Sweets
10.2020 - 06.2022
- Trained and mentored team members on best practices for customer service and product handling.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Conducted regular performance evaluations to identify training needs and improve team effectiveness.
- Monitored compliance with health and safety regulations, ensuring a safe environment for staff and customers.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
Education
High School Diploma -
Taylorsville High School
5225 S Redwood Rd, Taylorsville, UT 8412306-2021
Skills
- Strong empathy
- Guest relations
- Detail-oriented
- Teamwork and collaboration
- Reliability
- Problem-solving
- Multitasking
- Cash handling experience
Timeline
Guest Service Specialist
Mister Car Wash
04.2024 - 02.2025
Team Member
Amazon
11.2023 - 04.2024
Customer Service Associate
EOS Fitness
11.2022 - 02.2023
Inventory Specialist
RFB Auctions
02.2022 - 10.2023
Shift Lead
Swig N' Sweets
10.2020 - 06.2022
High School Diploma -
Taylorsville High School