Jasmin Romero
Miami,FL
Summary
I have over 2 years serving experience, bar knowledge and passionate about anything I set my mind to! I am quite the social butterfly and enjoy building connections with guests and offering a friendly and welcoming environment to all. I am enthusiastic and have a lively personality and always put my all into my work. I am a skilled trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. I am looking to work for a company where I can further grow my skills and also make a difference.
Overview
4
4
years of professional experience
Work History
Server
La Luna Bistro
Boca Raton, FL
09.2023 - 01.2024
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Assisted in setting up the bar for service shift.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Server
Millers Ale House Bar and Grill
Boca Raton, FL
02.2023 - 09.2023
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Built relationships with staff and customers and ensure a healthy and positive working environment.
- Started practicing and getting proficient with mixology and learning our bar drinks and trained myself on how to make our specialty cocktails.
Server
Olive Garden
Boca Raton, FL
07.2022 - 02.2023
- Set up tables in between customers to reduce wait times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Prepared checks, itemizing total meal costs and taxes.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Operated POS terminals to input orders, split bills and calculate totals.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- 5 star reviews written by customers about my service and built up regualrs
Team Leader
Blaze Pizza
Boca Raton, FL
04.2021 - 06.2022
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Evaluated employee performance, delivering individualized feedback and praise.
- Coached team members to increase productivity and reduce workplace accidents.
- Delegated tasks to employees and monitored activities and task completion.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Educated customers about offerings, promotions and pricing to boost sales.
- Supervised and led employees to maintain productivity and customer service levels.
- Assisted general manager with operations game plan and company initiatives implementation.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Upheld company standards and compliance requirements for operations.
Service Greeter
Potential Church
Pembroke Pines, FL
01.2020 - 03.2021
- Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
- Answered customers' questions about hours, seating, current wait time and other information.
- Worked by the coffee stand and would serve guests
- Answered front desk phone
- Was apart of the worship team
- Help out at the day care and watch infants while parents attended service
Education
Some College (No Degree) - Health Sciences
Palm Beach State College
Boca Raton, FLSkills
- Team Collaboration and Leadership specialist
- Training Assistance coordinator
- Conflict Resolution
- Customer Service Management
- Cash Sales analysts
- Staff Development
- Bilingual fluent in English and Spanish written and verbal
- Communications specialist
- Resourceful in handling customer needs
- Familiar with POS Operation system
- Proficient in Sales Techniques
Timeline
Server
La Luna Bistro
09.2023 - 01.2024
Server
Millers Ale House Bar and Grill
02.2023 - 09.2023
Server
Olive Garden
07.2022 - 02.2023
Team Leader
Blaze Pizza
04.2021 - 06.2022
Service Greeter
Potential Church
01.2020 - 03.2021
Some College (No Degree) - Health Sciences
Palm Beach State College
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