Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jasmin Sanchez

Dallas

Summary



Detail-oriented and dependable customer service professional with over 3 years of experience thriving in fast-paced, high-volume environments. Bilingual in English and Spanish, with a strong track record of supporting diverse teams, and adapting quickly to evolving technologies and procedures. Known for attention to detail, effective multitasking, and a strong commitment to exceeding company's expectations.

Overview

7
7
years of professional experience

Work History

Outbound Customer Service Agent

Ken Garff Automotive Group
10.2022 - Current
  • Delivered exceptional customer service through inbound and outbound calls, addressing customer inquiries, concerns, and appointment scheduling with high attention to detail
  • Assigned to specific dealerships to manage call flow, promote services, and ensure consistent customer engagement
  • Conducted bilingual calls in English and Spanish to effectively communicate with diverse clients
  • Facilitated Y-jacking sessions with a new training team, allowing them to observe live customer interactions and understand best practices in call handling
  • Led uptraining efforts for agents on dealership-specific processes, increasing call accuracy and efficiency
  • Shared best practices with the team to support continuous improvement initiatives
  • Consistently adhered to daily performance metrics and quality standards, ensuring all calls met or exceeded the established rubric criteria

Packer & Inventory Associate

World Trading Warehouse
04.2021 - 05.2021
  • Accurately weighed, labeled, and packed customer orders
  • Recorded inventory

Cashier

Fiesta Mart
06.2019 - 12.2019
  • Delivered prompt and friendly customer service during high-traffic hours to improve shopper satisfaction
  • Processed cash, credit, and check transactions accurately and efficiently
  • Trained new hires on point-of-sale procedures, customer service techniques, and store protocols
  • Maintained accuracy while handling lottery ticket transactions and operating the lottery machine

Game Attendant

Houston Rodeo Carnival
02.2018 - 03.2018
  • Engaged with large crowds while explaining game rules and encouraging participation in a fun, fast-paced environment
  • Managed ticket scanning and monitored participant safety during gameplay
  • Set up and organized the game booth daily to ensure a clean, inviting, and fully stocked area

Education

Bachelor of Business Administration - Management

University of Houston-Downtown (In Progress)
Houston, TX

Skills

  • Customer Service
  • Attention to Detail
  • Active listening
  • Call center experience
  • Multitasking and organization
  • Bilingual Communication
  • MS Office & Excel
  • Proficient in navigating and managing multiple web-based platforms efficiently

Languages

- Fluent in English and Spanish

Timeline

Outbound Customer Service Agent

Ken Garff Automotive Group
10.2022 - Current

Packer & Inventory Associate

World Trading Warehouse
04.2021 - 05.2021

Cashier

Fiesta Mart
06.2019 - 12.2019

Game Attendant

Houston Rodeo Carnival
02.2018 - 03.2018

Bachelor of Business Administration - Management

University of Houston-Downtown (In Progress)

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