Jasmin Sarellano
San Jose,CA
Summary
Professional with comprehensive experience in front desk operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
8
8
years of professional experience
Work History
Preschool Teacher
Creative Habitat Children’s Center
07.2024 - Current
- Designed and implemented engaging lesson plans that fostered creativity and cognitive development for three year olds
- Created a nurturing environment that encouraged social interaction and emotional growth among students.
- Collaborated with parents to address individual student needs and enhance learning experiences
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Sanitized toys and play equipment each day to maintain safety and cleanliness
- Monitored students' academic, social, and emotional progress and recorded in individual files
Amazon Corporate Security Receptionist
Securitas
01.2023 - 05.2024
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling, issued loaner badges and assisted clients with questions and concerns
- Effectively communicated policies to the clients and visitors
- Maintained organized filing systems and a neat desk
- Oversee and conducted patrols of the buildings both interior and exterior to prevent any intrusion or disturbance
- Identified and responded to suspicious activity in a timely manner
- Wrote daily activity reports updating clients and management reporting unusual activity and supply inventory and/or repair
- Assisted operations managers by being a reliable officer, was awarded with employee of the month for going above and beyond while executing post-orders and company policies
- Trained new officers on reception protocols, enhancing team efficiency and service quality
Registered Behavior Technician
Trumpet Behavioral Health
08.2021 - 04.2022
- Worked one on one with clients and their families in their home or at care center
- Applied Behavioral Analysis for children diagnosed with ASD by implementing individual treatment plans created by BCBA
- Experience teaching with Language for Learning curriculum
- Strong communication with parents, clinician, and client
- Monitored client behavior, documenting changes and contributing to data analysis for treatment effectiveness
- Trained new staff on behavioral techniques and company protocols to ensure consistent service delivery.
- Used CentralReach to document patient information, progress notes, and treatment plans.
Admission’s Area Supervisor
California’s Great America
09.2017 - 03.2020
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations
- Assist guests with complaints, compliments, inquiries, and directions
- Led recruitment/hiring process as well as training all new associates and supervisors enhancing operational efficiency and service quality
- Maintained open lines of communication between management and staff as well as other departments, facilitating teamwork and collaboration towards shared goals
- Organized employee schedules to meet operational demands during peak hours while balancing individual needs for work-life balance
- Maintained high standards of cleanliness and organization across multiple locations, enhancing guest experience
- Proficient using point of sales system, word, excel, powerpoint, and outlook
- Managed high-volume call center, maintaining professionalism and exceptional quality of support while logging information into excel
Sales Associate
Charlotte Russe
09.2017 - 05.2018
- Enhanced customer experience through personalized service and product knowledge
- Collaborated with team to achieve daily sales targets and promote store initiatives
- Trained new staff on sales techniques, inventory management, and customer service protocols
- Utilized POS systems efficiently for transaction processing and inventory tracking
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
Education
Bachelor of Arts - Psychology
San Jose State University
San Jose, California, CA12-2021
Skills
- Organization skills
- Time management
- Data entry
- Verbal and written communication
- Customer/Client relations
- Scheduling
- Training and developing
- Goal oriented
- Attention to detail
- Operations management
- Multitasking
- Fast learner
Languages
Spanish
Native or Bilingual
Timeline
Preschool Teacher
Creative Habitat Children’s Center
07.2024 - Current
Amazon Corporate Security Receptionist
Securitas
01.2023 - 05.2024
Registered Behavior Technician
Trumpet Behavioral Health
08.2021 - 04.2022
Admission’s Area Supervisor
California’s Great America
09.2017 - 03.2020
Sales Associate
Charlotte Russe
09.2017 - 05.2018
Bachelor of Arts - Psychology
San Jose State University