Jasmin Sepulveda
Palm Harbor,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Family Advocacy Program Educator
Army Community Services (ACS)
09.2022 - 09.2023
- Prevention and Education specialist primarily responsible for creating community awareness by ensuring preventive education is provided in the areas of spouse and child abuse, and sexual assault
- Coordinate counseling sessions with soldiers, their dependents, and their beneficiaries face to face regarding resources we have in our program such as financial readiness, classes that we offer for family and children, employment readiness, relocation readiness and other fun things we do for our Army community
- Explains in detail, ACS program and provides explanations using extensive knowledge of Family Advocacy Program (ACS) benefits and services to service members and dependents
- Help FAP specialist claim and appeal processing procedure for helping families within our community in any legal information pertaining classes that helps soldiers and Families recognize and meet the unique challenges of military lifestyles to help strengthen Army families, enhance resiliency, relationship skills and improve quality of life
- Assist with FAP programs such as classes for Parenting Workshops, marriage enrichment, kid’s classes, Troops briefs, and CYS brief about domestic and child abuse
- Prepares technical correspondence to Soldiers and dependents providing benefit information about our programs and resources, representation rights and response to miscellaneous inquiries about domestic and child abuse
- Explains and brief soldier’s legal provisions, and related administrative practices about domestic and child abuse
- Independently plans, develops, and execute program training program in accordance with the department of the Army and local command policies
- Assists with programs include, but are not limited to, Evaluate local trends and make necessary adjustments in training/curriculum
- Active members on several multi-disciplinary work groups and committees Installation Prevention Team, Family Resilience, and value of life
- Ability to develop and implement child and youth facility-based programs
- Interprets and applies Joint, Army and IMCOM component operational training requirements
- Analyzes the family readiness capability of the unit through intensive evaluation of training Instructs designated trainers on the fundamentals of curriculum development, instructional techniques, and effective job skills training including initial orientation, qualification/upgrade, and recurring training for the trainer's functional activity Develops course plans/outlines, produces, or locates appropriate hand-out material, communicates the objectives of the course material, and ensures courses are evaluated upon completion for families and soldiers training
- Answers policy or procedural program questions concerning training process and programs
- Reviews data to determine deficiencies, if any, and directs or performs appropriate corrective actions
- Ensures quality training is provided to assigned personnel
- Develops course plans/outlines, produces, or locates appropriate hand-out material, communicates the objectives of the course material, and ensures courses are evaluated upon completion
- Manage email and maintains calendars; schedules appointments and conferences without prior clearance
Manager of Sales
Bear Creek Arsenal, LLC
01.2019 - 09.2020
- Manages sales department which averages $2.5 million in sales/weekly which include complete firearms (rifles, shotguns, and pistols), complete upper assemblies, half upper assemblies, barrels, Glocks, receivers, and optics
- Oversees orders fulfillments of over $2.5 million in weekly sales and ensures production of all gun and rifle parts for clientele via automated stock record of accounts
- Manages records of inventory to provide feedback to upper management on sales and marketing outputs and tracks rifle and pistol production to ensure timely order fulfillment
- Prepares schedules and itineraries for conferences and training events for senior staff and subordinates
- Coordinates with multiple affiliated vendors to ensure production and order fulfillments
- Oversees weekly inventory of firearms, assemblies, optics, and receivers and provides inventory status to upper management
- Perform general office clerical work using excel for reports, Microsoft words and tracking/monitoring program for our parts and equipment
- Served as a liaison with different departmental needs to ensure compliance
- Review and direct incoming documentation/inquiries and take personal action when applicable or direct to appropriate staff as needed
- Develop administrative policies and procedures related to the administration and operation of programs and coordinate compliance
- Assist with programs include, but are not limited to; Marketing: Created and managed website marketing
- Provided input for online marketing design
- Provided budget reports to upper management routing for approval
- Assist in Marketing program by evaluating market trends
- Customer service: Serves as a subject matter expert (SME) on rifle and pistol parts to support client and vendor orders
- Assist in the preparation of correspondence
- May tabulate and post data in record book or spreadsheets
- File and maintain reports and correspondence
- Direct calls to various organization
- Respond to inquiries from those inside and outside of the organization
- Input/Extract information from an automated database
- Organize and maintain office files and records
- Receive incoming calls from patients, clients, staff, and others in need of information.
Dispatch Supervisor
Spectrum Cable
10.2015 - 01.2019
- Manages the department responsible for the assignment and scheduling work orders for field technicians for all of the Carolina region consisting of over 300,000 customers
- Coordinates counseling sessions with agents face to face, regarding training and monthly performance
- Assist with programs include but are not limited to compensation, pension, benefits of working with our company
- Assist with technical correspondences to the human resources team in providing benefit information
- Initiates inquiries to resolve any errors, delays or other problems obtaining regulations about our company to help execute them to our customers
- Responsible for appointing technicians all over Carolinas Region including South Carolina
- Intercedes in troubleshooting between directors, managers, and supervisors
- Prepares reports, statistics, performance reviews and various correspondence
- Responsible for all department personnel actions such as workman’s compensation, leave of absence, scheduling, and incident reports
- Responsible for payroll forms, attendance reports and training schedules
- Coordinates and conducts training to subordinates on new system applications and policy changes
- Direct calls to various organization
- Prepares work schedules for my team to make sure we have enough ratio for my technicians out for the day
- Monitors and analyzes my teamwork and technician to ensure proper staffing
- Perform general office clerical work such as tracking and monitoring our technicians, Microsoft office for various works
- Served as a liaison with different departmental needs to ensure compliance
- Expert Work with managers to identify skills, upgrades, and similar development programs to meet business management objectives and war readiness capabilities
- Work with managers to identify skills, upgrades, and similar development programs to meet business management objectives and family readiness capabilities
- Establish metric and system analysis systems for unit and higher-level management to assess the efficiency, effectiveness, and compliance with regulatory procedures
- Maintain office compliance regarding regulations, policies, and guidelines as established
- Maintain employee records
- Receive incoming calls from patients, clients, staff, and others in need of information.
Retention
Time Warner Cable
10.2014 - 10.2015
- Understanding customer needs and providing creative solutions to retain customers
- Explain products, services, fees and billing to customers
- Persuade customer to pay delinquent bills, past due payments, damage equipment fees, return payments
- Compare product and services and product pricing against other providers; explain benefits in services
- Sell additional products or service to current customers by telephone
- De-escalate customer that are upset and requesting a supervisor or manager and provide guidance to subordinates on lessons learned.
Supervisor
Convergys
03.2010 - 09.2014
- Directly impacted the department growth from 10 agents to 100 agents
- Commended multiple times by Senior Staff for excellence in performance
- Coordinate counseling agent’s monthly performance to make sure they are meeting goal metrics
- Leadership experience in customer service
- Assist human resources in providing explanations for the benefits agents will get when working with our company
- Explains pertinent legal provisions, regulations and related administrative practices to specific cases when dealing with our customers
- Strong focus on employee retention and satisfaction directly resulting in low attrition
- Provided counseling and mentorship; encouraging self-development and peak performance
- Knowledgeable on company policies
- Played a major role in enhancing service levels by identifying discrepancies and inefficiencies and suggesting ways for cost-effective improvement resulting in a sharp increase in productivity and revenue
- Coordinates and conducts training to subordinates
- Responsible for payroll forms, attendance reports and training schedules
- Perform general office clerical work using customer relation management
- Served as a liaison with different departmental needs to ensure compliance
- Develop administrative policies and procedures related to the administration and operation of programs and coordinate compliance.
Marketing Account Executive
Mind Mover Publishing Inc.
01.2006 - 07.2008
- Concurrently managed three sites to sales and production targets
- Exceeded sales and margin targets and closed contracts for over $2 Million
- Lead international Team sales and marketing positions
- Presented portfolios and offerings to potential clients, local teams, and executives
- Direct external communications to proper channels, including 100+ daily telephone, email, mail, and walk-in customers
- Managed and organized meeting facilities and scheduled 20+ meetings per month
- Facilitated clear communication between clients, employees, and management, directing 100+ calls daily
- Assisted clients, including follow-up and reminder phone calls
- Helped to organize all communications, both internal and external, and organized 700+ person mailing list of potential clients
- Assist in Marketing program
- Maintain office compliance regarding regulations, policies, and guidelines as established.
Tutoring
Self-employed
08.2003 - 03.2008
- Strong interpersonal skills in working with students to help them achieve and succeed
- Have written study books adopted by a preschool and high school to help students improve
- Prepares work schedules to meet ratio and group size requirements activities
- Monitors and analyzes adult/participant ratio sheets to ensure proper staffing
- Ensures children/youth are appropriately always supervised.
Teacher
Lotus Academy
04.2002 - 03.2006
- Met parents and school governors, maintain discipline in the classroom, methodically provide resources for lessons plans in line with curriculum objectives and assist students to prepare for examinations
- Assess and look after 55 students' progress throughout the term and work closely with other staff to efficiently plan and coordinate work
- Provide informative presentations to students regarding different areas of studies and ensure that all students fully understand teaching material
- Attend Family Readiness Group and steering committee meetings
- Revised the Family Readiness program status for their children.
Education
Bachelor of education -
Marikina Institute of Science and technology
Skills
- Quick learner of new systems and applications
- Skillful and effective use of MS Office Suite, as well as cloud-based systems (Google Drive, Apple Suite, etc)
- Typing speed:40WPM
- Excellent social and communication skills
- Experiences working with upper management in providing data and feedback
- Strong management abilities
- Ability to select, train, and supervise direct in-ratio staff
- Friendly and Welcoming
- Self-Management and excellent in using various technology applications such as Microsoft office (excel Word, PowerPoint, outlook)
- Excellent in planning and organizing work, analyzing problems to identify significant factors, gather pertinent data and recognize solutions
- Exceptional in Customer Service, clerical, office, or other work that indicates ability to acquire the knowledge and skills needed to perform the duties
- Excellent in oral and communications skills and analytical writing skills, and the ability to present ideas and proposals to a variety of audiences
- Expert in using a wide variety of computer software applications including Word, Excel, PowerPoint, Access and internet
- Expert in planning and organizing as it relates to priorities, commitments, and program goals of the unit
- Expert in executing and preparing responses to routine correspondence and reports
- Expert in performing office automation work on personal computer utilizing multiple programs to complete documentation
- More than 10 years experienced, independently preparing statistical and narrative reports
- Educational Materials Development
- Classroom Organization
- Curriculum Design
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of twenty staff members.
- Documented and resolved any technical issue which led to helping 10,000 customers for time warner cable.
- As a sales representative, my greatest achievement was consistently exceeding my sales targets for three consecutive quarters, resulting in a promotion and a recognition award from my company.
- Constantly getting ice comments/ great reviews from customers/military families in any activities.
Timeline
Family Advocacy Program Educator
Army Community Services (ACS)
09.2022 - 09.2023
Manager of Sales
Bear Creek Arsenal, LLC
01.2019 - 09.2020
Dispatch Supervisor
Spectrum Cable
10.2015 - 01.2019
Retention
Time Warner Cable
10.2014 - 10.2015
Supervisor
Convergys
03.2010 - 09.2014
Marketing Account Executive
Mind Mover Publishing Inc.
01.2006 - 07.2008
Tutoring
Self-employed
08.2003 - 03.2008
Teacher
Lotus Academy
04.2002 - 03.2006
Bachelor of education -
Marikina Institute of Science and technology
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