Jasmin Shakir
South Euclid,OH
Summary
Dynamic Patient Access Specialist with a proven track record at Cleveland Clinic, excelling in HIPAA compliance and customer service. Skilled in de-escalation techniques and fostering teamwork, I effectively addressed patient concerns and optimized healthcare experiences, ensuring satisfaction and confidentiality in high-pressure environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist
Cleveland Clinic Main Campus - Emergency Department
11.2022 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
Gate Agent
American Airlines
03.2022 - 10.2022
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Contributed positively to team morale by maintaining an upbeat attitude even during periods of high stress or challenging situations.
- Utilized company software efficiently for ticketing transactions, processing payments securely while maintaining accurate records.
- Monitored gate areas and addressed security situations with management.
Sales Associate
Nordstrom
10.2020 - 03.2022
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Euclid High School
Euclid, OHSkills
- HIPAA compliance
- Professionalism and ethics
- De-escalation techniques
- Sales expertise
- Time management
- Verbal and written communication
- Teamwork and collaboration
- Multi-tasking strength
Timeline
Patient Access Specialist
Cleveland Clinic Main Campus - Emergency Department
11.2022 - Current
Gate Agent
American Airlines
03.2022 - 10.2022
Sales Associate
Nordstrom
10.2020 - 03.2022
Euclid High School
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