Jasmin Tate
Baton Rouge,LA
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Care Specialist
Everise
02.2022 - 12.2023
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Directed customers to appropriate departments for additional support.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Identified customer issues with products or services, investigated causes and initiated resolutions.
- Maintained and managed customer files and databases.
- Responded to customer inquiries via phone, email and web-based platforms.
Cashier
Target
10.2021 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Cashier
Jimmy Jazz
06.2020 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Food Runner
Top Golf
06.2019 - 05.2020
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Restocked food supplies in kitchen and organized storage areas.
- Kept detailed knowledge of and followed all food safety guidelines.
- Organized and replenished supplies at food stations to optimize team performance.
- Responded to customer complaints and inquiries promptly, finding swift resolutions.
Cashier/Team Member
McDonald's
11.2017 - 06.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
High School Diploma -
Woodlawn High School
Baton Rouge, LA05.2020
Skills
- Clerical Support
- Program Leadership
- POS Inventory System Operation
- Communications Support/Skills
- Customer Relations
- Customer Service Excellence
- Time Management Skills
- Call Center
- Documentation Review
- Computer Literacy
- Typing
Timeline
Customer Care Specialist
Everise
02.2022 - 12.2023
Cashier
Target
10.2021 - 01.2022
Cashier
Jimmy Jazz
06.2020 - 09.2021
Food Runner
Top Golf
06.2019 - 05.2020
Cashier/Team Member
McDonald's
11.2017 - 06.2019
High School Diploma -
Woodlawn High School
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