Jasmin Thomas
Vicksburg,MS
Summary
Personable and dedicated customer service representative with extensive experience in community relations. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Community Relations Support Team Leader
AmeriCorps NCCC
Vicksburg, MS
07.2023 - 05.2024
- Coordinated community outreach activities to build relationships with target audiences.
- Developed and implemented strategies for engaging local businesses in program initiatives.
- Organized special events to promote a positive image of the organization within the community.
- Cultivated relationships with project managers, site supervisors, and local communities for program outreach
- Managed media relations campaigns to support organizational objectives and increase brand awareness.
- Prepared presentations for internal meetings and external conferences related to corporate social responsibility initiatives.
- Organized and analyzed data to ensure member paperwork completion
- Drafted speeches for executive leadership at public forums or other speaking engagements.
- Maintained professionality and efficiency while working closely with leadership.
- Created press releases, media kits, and other promotional materials to support program initiatives.
Shift Leader
Dunkin' Donuts
Lakeland, TN
07.2022 - 03.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Education
High School Diploma -
Desoto Central High School
Southaven, MS05-2020
Skills
- Customer Relationship Management
- Troubleshooting and diagnostics
- Community Outreach
- Attention to Detail
- Time management abilities
- Excellent and Effective Communication
- Self Motivation
- Adaptability and Flexibility
- Teamwork and Collaboration
- Organizational Skills
- Analytical Skills
- Public Speaking
- Writing, editing, and proofreading
Accomplishments
- Presidential Service Award (Gold)- May 2024
References
References available upon request.
Timeline
Community Relations Support Team Leader
AmeriCorps NCCC
07.2023 - 05.2024
Shift Leader
Dunkin' Donuts
07.2022 - 03.2023
High School Diploma -
Desoto Central High School