Jasmin Trujillo
Albuquerque,NM
Summary
Accomplished case management professional with over six years of experience working with children on a case-by-case basis. Proven track record at the Children, Youth, and Families Department, excelling in crisis intervention and client relationship management. Recognized for enhancing client experiences through effective problem-solving and meticulous case documentation, while consistently demonstrating reliability and a strong work ethic in high-pressure situations, often stepping into supervisory roles when needed. Passionate about working with children, and furthering my knowledge every step of the way.
Overview
6
6
years of professional experience
Work History
Client Service Agent
Children, Youth, and Families Department
Albuquerque, NM
02.2022 - Current
- Works directly with children who are in New Mexico state custody due to abuse or neglect.
- Conduct transports to and from doctors' appointments, CART exams, therapy, school, home, and other locations that the children may need to go.
- Supervise visits between children in custody and their biological families.
- Assist with resource acquisition, such as medical needs, financial needs, and social needs.
- Assist with supervisee roles, such as managing multiple calendars at once, managing the team while my supervisor is out, and assisting with dysregulated parents.
- Updated customer records with new contact details or preferences.
- Personalized client experience, identifying unique needs and providing information and services to match.
- Kept records of customer interactions, while thoroughly recording details of interactions for court reports.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Performed data entry tasks into various systems as required by the organization.
Lead Teacher
Precious Moments Learning Center
06.2019 - 02.2022
- Delivered childcare in a safe, nurturing environment tailored to individual developmental needs.
- Conducted daily health checks and weekly lesson plans to ensure optimal child engagement.
- Ensured compliance with state standards by incorporating them into lesson plans.
- Engaged in collaborative planning sessions with colleagues in order to design effective curricula for various levels.
- Performed monthly child observations to monitor growth and development effectively.
- Administered Ages and Stages Questionnaire (ASQ) and Continuous Quality Improvement (CQI) forms regularly for developmental assessments.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Education
High school diploma -
Independence High School
05-2019
Skills
- Leadership and teamwork
- Customer service orientation
- Reliability and punctuality
- Work ethic
- Microsoft Office proficiency
- Client relationship management
- Data entry skills
- Crisis intervention strategies
- Problem solving abilities
- Multitasking and prioritization
- De-escalation techniques
- Case documentation
- Calendar management
Volunteer Experience
Sagebrush Church, 07/01/18, 06/30/19, Volunteered in children's ministries, providing care for children while parents attend services.
Timeline
Client Service Agent
Children, Youth, and Families Department
02.2022 - Current
Lead Teacher
Precious Moments Learning Center
06.2019 - 02.2022
High school diploma -
Independence High School
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