Jasmin Valdez
Summary
Organized Manager with 13 years of experience supervising employees. Knowledgeable in the implementation of management tactics. Responsible Sales Key Holder with 4 years of hands-on experience providing quality customer service in retail settings. Strong communicator possessing excellent problem-solving and multitasking abilities. Expertise in inventory preparation, loss prevention and employee scheduling and coaching. Punctual individual comfortable standing for long periods of time.
Overview
19
19
years of professional experience
Work History
Connectivity Expert
T-Mobile
02.2022 - Current
- Exceeded monthly sales targets and quotas consistently.
- Utilized virtual communication skills.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Monitored competitor activities to maintain competitive advantage.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Presented professional image consistent with company's brand values.
Sales Associate/Key Holder
T-Mobile US Inc.
10.2018 - 02.2022
- Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, preparing bank deposits and delegating daily tasks to ten employees.
- Constructed cardboard and window merchandise displays, organized shelves and racks and maintained clean sales floor to promote visually appealing shopping environment.
- Operated POS system to total purchases and receive and process cash and credit payments.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Educated customers on promotions to enhance sales.
- Submitted reports to senior management to aid in business decision-making and planning.
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Answered questions about store policies and concerns to support positive customer experiences.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Collaborated with store employees to achieve established sales objectives and goals, boosting overall sales 100%.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Manager
Commodities Natural Market
09.2005 - 10.2018
- Supervised weekly schedules of projects and anticipated timelines for specific milestones and completion.
- Immediately addressed issues with customers so that it could be successfully resolved.
- Answered on average of 30 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Communicated all store initiatives and promotions to customers to generate return business.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Routinely answered customer questions regarding merchandise and pricing.
- Alerted customers to upcoming sales events and promotions.
- Verified that all customers received receipts for their purchases.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Processed cash and credit payments rapidly and accurately.
- Trained five new sales associates each quarter.
- Responded to all customer inquiries thoroughly and professionally.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
Education
Psychology
CUNY Schools of Professional Studies
New York, NY12.2022
Associate of Arts - Social Science And Humanities
LaGuardia Community College of The City University of New York
Long Island City, NY2013
Skills
- Verbal and written communication
- Strong interpersonal skills
- Works well under pressure
- Fast learner
- Highly dependable
- Speak Spanish
- Customer service-oriented
- Multi-line phone proficiency
- Excellent communication skills
- 60 WPM typing speed
- Accurate and detailed
- Sales Promotion
- Sales Generation
- Creating Sales Strategies
- Sales Goals
Timeline
Connectivity Expert
T-Mobile
02.2022 - Current
Sales Associate/Key Holder
T-Mobile US Inc.
10.2018 - 02.2022
Manager
Commodities Natural Market
09.2005 - 10.2018
Psychology
CUNY Schools of Professional Studies
Associate of Arts - Social Science And Humanities
LaGuardia Community College of The City University of New York