Jasmin Vazquez- Lopez
Hampton,GA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Teller Service Manager
TD Bank
11.2021 - 12.2022
- Promoted teamwork within the branch by fostering open communication channels among staff members.
- Educated customers on various account options, guiding them towards informed decisions based on their individual needs.
- Strengthened relationships with customers, addressing concerns and answering inquiries in a timely manner.
- Improved operational efficiency by analyzing workflows and recommending process improvements as needed.
- Mentored new tellers, providing comprehensive training on bank products, services, and regulations.
- Consistently met or exceeded performance goals with diligent attention to detail and strong work ethic.
- Ensured compliance with regulatory requirements through regular audits and adherence to established guidelines.
Teller 1 and 2
TD Bank
05.2019 - 11.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Assistant Front Desk Supervisor
La Quinta Inn and Suites
08.2018 - 05.2019
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Collected room deposits, fees, and payments.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
Dental Receptionist
Gentle Dental
09.2017 - 08.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Hotel Front Desk Associate
La Quinta Inn and Suites
07.2016 - 09.2017
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Medical Assistant
Child Health Services
01.2013 - 06.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Education
Certificate of Completion - Medical Assisting
Seacoast Career School
ManchesterHigh School Diploma -
Queens Gateway To Health Sciences
Jamaica, NYAssociates in Nursing - Nursing
Southern Crescent Technical College
McDonough, GA2025
Skills
- Operational risk management
- Excellent Communication
- Adaptable to change
- Goal-oriented mindset
- Staff Training and Development
- Sales proficiency
- Teamwork and Collaboration
- Attention to Detail
- Multitasking Abilities
- Transaction processing accuracy
- Employee Coaching
- Customer Service
- Cash handling and management
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceHealthcare benefitsPersonal development programs401k matchWork from home optionCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Teller Service Manager
TD Bank
11.2021 - 12.2022
Teller 1 and 2
TD Bank
05.2019 - 11.2021
Assistant Front Desk Supervisor
La Quinta Inn and Suites
08.2018 - 05.2019
Dental Receptionist
Gentle Dental
09.2017 - 08.2018
Hotel Front Desk Associate
La Quinta Inn and Suites
07.2016 - 09.2017
Medical Assistant
Child Health Services
01.2013 - 06.2016
Certificate of Completion - Medical Assisting
Seacoast Career School
High School Diploma -
Queens Gateway To Health Sciences
Associates in Nursing - Nursing
Southern Crescent Technical College
Similar Profiles
Samiul ShaownSamiul Shaown
Product Operations Lead at TD Insurance, TD BANK GROUPProduct Operations Lead at TD Insurance, TD BANK GROUP
Abhilash NyatiAbhilash Nyati
Personal Banker at TD Bank Group - TD Canada TrustPersonal Banker at TD Bank Group - TD Canada Trust
Ashley WidermanAshley Widerman
Team Manager II at TD Auto Finance, TD Bank NATeam Manager II at TD Auto Finance, TD Bank NA
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
MONICA JONESMONICA JONES
Child Protective Services Supervisor at Georgia Division of Family and Children ServicesChild Protective Services Supervisor at Georgia Division of Family and Children Services