Jasmin Velasquez
Miami,FL
Summary
Qualified by 10+ years' success in customer service and management. Achieved excellent customer service while maintaining a high level of professionalism. Competent at managing responsibilities in a fast-paced high-volume atmosphere. Personable, flexible, cooperative, able to build relationships and educate customers, resulting in high customer satisfaction, retention and increased revenue. Highly skilled and enthusiastic professional.
Overview
23
23
years of professional experience
Work History
Project Coordinator
National Direct Signs
06.2023 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Maintained open communication by presenting regular updates on project status to customers.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Project Coordinator
JW Local Design Construction
01.2016 - 01.2023
- Local Regulatory Permitting contact
- Performed routine data entry and document management
- Responded to in-person, telephone and email requests for information from all involved parties in construction
- Responded to requests for information from public, other municipalities and state offices
- Stayed up-to-date on Florida laws and licensing requirements to complete accurate and efficient reviews
- Worked closely with contractors, engineers, and architects to determine eligibility and verify accuracy and integrity of application data
- Updated operational records and licensing information
- Assisted new hires in learning about application reviews and verification procedures, performance strategies and customer service techniques
- Informed customers by mail or telephone of additional steps needed to obtain licenses
- Researched information in municipal archives upon request of public officials or private citizens
- Informed managers of updated municipal codes
- Maintained open communication by presenting regular updates on project status to customers
- Reported regularly to managers on projects inspections, estimates, documents, progress and technical problems
- Worked well in a team setting, providing support and guidance
- Gathered and organized information to support construction projects
- Tracked inspections, filed documents and maintained communication between construction teams, architects and engineers
Sales Associate
Orange Theory Fitness Downtown
05.2014 - 01.2016
- A top sales performer with an impeccable record and excellent relationships with customers
- Demonstrated technical selling skills and product knowledge
- Took part in trade shows and other marketing events
- Perfected knowledge of product, market, and sales strategy
- Handled and resolved any complaints or concerns from customers
Office Manager
Joseph M Catalano Oral Surgery and Implantology
05.2004 - 04.2014
- Oversaw all elements of business operations of the company, including inventory orders, organization of the office and the scheduling of patients including emergencies
- Managed the successful operation of opening a new office
- Projected managed multiple remodels
- Managed assistants, billing administration and reception and monitored accounts receivable and payable
- Responsible for hiring and training of employees
- Managed all incoming mail, banking transactions, ADP payroll, deposits and bookkeeping functions
- Executed a new patient experience, including educating patients, treatment planning, and financial arrangements
- Responsible for personal business for the Doctor including booking and planning trips for Continuing Medical Education (CME) credits
- Managed all credentialing for the Doctor and assistants
- Worked to resolve issues, concerns and conflicts brought up by patients and or employees
- Implemented new financial agreements
- Updated software programs on all front office computers
- Developed and implemented marketing strategies to increase revenue of new patients
- Utilized proficient knowledge of Microsoft applications; Word, Excel and Outlook
- Utilized Spanish speaking abilities to accommodate Spanish speaking patients
Receptionist and Assistant
Arbor Dental Westwood
02.2004 - 04.2004
- Managed administrative tasks including answering high call volume for a 3 Doctor practice
- Duties consisted of scheduled, insurance data entry, chart preparation and medical records
- Welcomed all patients to the practice and collected balance and co-payments at check out
- Assisted with surgeries
- Effectively help meet goals for the dental practice
Teacher
KinderCare Learning Center
02.2001 - 03.2004
- Responsible for teaching fun activities to children as well as their safety and well-being
- Planned two-week units to develop cognitive, social and physical skills
- Managed groups of various ages and assessing child behavior, needs, health to determine appropriate teaching style and action
- Responsible for overseeing all aspects of daily routine including feeding, bathing, dressing and providing entertainment for the children
- Managed daycare operations including opening and closing
- Entrusted to manage the daycare in the owners absence's
- Made a positive relationship with the children by designing creative games and activities
- Enjoyed being around children and helping them learn & grow
- Formed relationships with parents and informed them of their child's progress
Education
Real Estate Sales Associate License - Real Estate
Gold Coast School
Miami, FL2017
Human Resource Management Certified, Society Human Resource Management -
State of Colorado
Thornton, CO2013
National Provider Compliance Certified, National Provider -
Colorado Compliance Corporation
Thornton, CO2013
Exceptional Assistant Certified, Fred -
Red Rocks Community College
Lakewood, CO2012
Associates of Science, Diploma -
Arapahoe Community College
Littleton, CO2011
Surgical Assistant, Certificate -
Arapahoe Community College
Littleton, CO2007
Dental Assisting and EDDA, Certificate -
Warren Technical School
Lakewood2004
Diploma -
Thunder Ridge High School
Highlands Ranch, CO2002
Skills
- Logistics project management
- Staff management
- Time management
- Attention to detail and organization
- Leadership, coaching, and mentoring
- Excellent client relationships
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
Languages
Spanish
Native or Bilingual
Timeline
Project Coordinator
National Direct Signs
06.2023 - Current
Project Coordinator
JW Local Design Construction
01.2016 - 01.2023
Sales Associate
Orange Theory Fitness Downtown
05.2014 - 01.2016
Office Manager
Joseph M Catalano Oral Surgery and Implantology
05.2004 - 04.2014
Receptionist and Assistant
Arbor Dental Westwood
02.2004 - 04.2004
Teacher
KinderCare Learning Center
02.2001 - 03.2004
Real Estate Sales Associate License - Real Estate
Gold Coast School
Human Resource Management Certified, Society Human Resource Management -
State of Colorado
National Provider Compliance Certified, National Provider -
Colorado Compliance Corporation
Exceptional Assistant Certified, Fred -
Red Rocks Community College
Associates of Science, Diploma -
Arapahoe Community College
Surgical Assistant, Certificate -
Arapahoe Community College
Dental Assisting and EDDA, Certificate -
Warren Technical School
Diploma -
Thunder Ridge High School
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