Jasmin Vizcaino
Garfield,NJ
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Receptionist/Administrative Assistant/Accountant Assistant
Center City Bookkeeping & Tax Plus
Kissimmee, FL
05.2022 - 11.2022
- Answered multi-line phone systems, routed calls, delivered messages to staff, and greeted visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Monitored office supplies by checking inventory and placing orders.
- Ran daily reports to verify totals.
- Produced and distributed invoices and financial documents.
- Greeted and assisted visitors, taking messages and directing them to appropriate personnel.
- Answered central telephone system and directed calls accordingly
- Confirmed appointments, communicated with clients, and updated client records
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
School Library Assistant
NUC University
Kissimmee, FL
03.2021 - 07.2021
- Placed books on proper shelves when returned to circulation.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
- Answered patron questions in-person or by phone regarding library services and resources.
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Maintained secure environment by monitoring visitors at front desk.
- Assisted librarian with conducting library orientation for new assistants.
- Created fliers to inform visitors and patrons of book clubs, meetings and special programs.
- Closely monitored front desk visitors to maintain secure and clean environment.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Provided assistance and support to staff in regard to facility maintenance, security and services.
- Handled receipt processing for book, audio-visual and computer software inventories.
- Processed receipt of new book, audio visual and computer software inventory.
- Kept detailed records of lending transactions and library users.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Associate
Wawa Inc.
Davenport, FL
10.2020 - 03.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Food & Beverage preparation
- Cleaning and maintenance
- Translating
- Stocking merchandise under sandwich prep table.
Summer Camp Youth Participant
Summer Youth Employment Program
Bronx, NY
07.2018 - 09.2018
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Communicated with parents, staff and teachers regarding children or program issues, disciplining or expelling campers when required for good of community.
- Created interesting and educational lesson plans and implemented activities while engaging with children.
- Opened and closed facilities and secured building at end of program by locking doors and turning off lights.
- Answered phones quickly, addressing questions, taking messages and forwarding calls.
- Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
- Organized field trips to off-site locations and handled scheduling, transportation and payments.
Transport Dispatcher
Interstate Luxury Limousines Inc.
Bronx, NY
03.2016 - 09.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Documented service activities and issues and produced regular reports.
- Dispatched calls for emergency and routine driver call-outs.
- Handled customer escalations from drivers to solve issues and restore customer satisfaction.
- Coordinated pickups and deliveries across New York City.
- Recorded customer encounters through detailed notes and maintained comprehensive records.
- Monitored dispatched calls and took action to resolve and correct potential problems.
Education
No Degree - Nursing
Hostos Community College of The City University of New York
The Bronx, NYBachelor of Science - Business Management
NUC-Florida Technical College
Kissimmee, FL 08.2020 - Current
High School Diploma -
Bronx High School For Law And Community Service
Bronx, NY 09.2016 - 06.2019
Skills
- PC Proficiency
- Security Awareness
- Verbal and Written Communication
- Mail Handling
- Multi-Line Telephone Systems
- Bank Deposits
- Organization Skills
- Sorting and Labeling
- Listening Skills
- File and Database Management
- ADP Workforce Now
- Learning Strategies
- Time Management
- Invoice Preparation
- Payroll Preparation and Processing
- Cash Handling
- Reminder Calls
- Appointment Confirmation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist/Administrative Assistant/Accountant Assistant
Center City Bookkeeping & Tax Plus
05.2022 - 11.2022
School Library Assistant
NUC University
03.2021 - 07.2021
Customer Service Associate
Wawa Inc.
10.2020 - 03.2021
Bachelor of Science - Business Management
NUC-Florida Technical College
08.2020 - Current
Summer Camp Youth Participant
Summer Youth Employment Program
07.2018 - 09.2018
High School Diploma -
Bronx High School For Law And Community Service
09.2016 - 06.2019
Transport Dispatcher
Interstate Luxury Limousines Inc.
03.2016 - 09.2016
No Degree - Nursing
Hostos Community College of The City University of New York
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