Jasmin V Rivera
Houston,TX
Summary
To seek and maintain full- time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem- solving skills.
Overview
4
4
years of professional experience
Work History
Apheresis Technician I
Gulf Coast Regional Blood Center
Houston, TX
02.2022 - 06.2024
- Drove collection and quality compliance for blood, cells, tissue and apheresis donations
- Remained flexible to work highly variable schedule
- Connected with donors by listening and determining value of donations
- Performed cell counts and analysis on blood specimens
- Performed apheresis collections according to established procedures, guidelines and contracts
- Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards
- Drew blood from veins by vacuum tube, syringe, and butterfly venipuncture methods
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures
- Completed proper sanitation and cleaning of equipment and work areas between patients
- Tracked collected specimens by initialing, dating, and noting times of collection
- Logged patient information and recorded results into system
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation
- Monitored patients for reactions and verified sample quality
- Followed physician orders to correctly administer therapeutic phlebotomy
- Participated in continuing education programs to stay up to date on new technologies and procedures
- Established and maintained positive working relationships with patients, staff, and clinical personnel to build trust and camaraderie
- Monitored donors' vital signs during the procedure.
- Prepared and maintained apheresis equipment according to established protocols.
- Performed donor interviews to ensure eligibility for donation.
- Assisted in the collection of platelets, red cells, and plasma using automated apheresis equipment.
- Processed blood components from whole blood collections into individual components such as red cells, plasma.
- Adhered strictly to safety policies and procedures when handling biohazardous materials or operating apheresis equipment.
- Inspected donated units for visible defects prior to release for transfusion purposes.
- Operated centrifuges safely in order to separate blood components.
- Collected data regarding donor reactions during the procedure and reported them accurately.
- Set up, cleaned and maintained laboratory equipment.
- Maintained safe work environment by wearing personal protective equipment.
- Operated, calibrated or maintained equipment used in quantitative or qualitative analysis.
Donor Support Technician
Gulf Coast Regional Blood Center
Houston, Texas
02.2022 - 06.2022
- Provided customer service to donors by answering inquiries and resolving issues in a timely manner.
- Assisted with the donation process, including verifying donor information and confirming donations were received.
- Processed incoming donations using specialized software, ensuring accurate recording of all data points.
- Maintained donor records in accordance with privacy regulations and organizational policies.
- Monitored donor accounts for updates and changes as needed.
- Created reports on daily donation activity to provide insights into fundraising performance.
- Responded promptly to emails and phone calls from donors requiring assistance or support.
- Conducted regular audits of existing donor records to verify accuracy and completeness of data entries.
- Tracked gifts-in-kind donations from individuals or organizations, verifying their authenticity before accepting them.
- Followed laboratory guidelines for handling biological specimens.
- Validated laboratory test processes for completeness and safety.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries and distributed to personnel.
- Managed company calendar and scheduled events.
Front Desk Medical Administrator
Origin MRI and Diagnostics
Houston, TX
09.2020 - 11.2021
- Coordinated patient scheduling, check in, check out, and payments for billing
- Support office staff and operational requirements with administrative tasks
- Checked patient insurance, demographic, and health history to keep information current
- Organized paperwork such as charts and reports for office and patient needs
- Answered any questions or concerns that the patient had via phone call, email, and or in person
- Adhered to strict HIPAA guidelines to protect patient privacy
- Reviewed medical records and prepared reports summarizing patient information.
- Conducted data entry of patient demographics, insurance eligibility, and billing charges into practice management system.
- Organized and maintained filing systems for patient records in accordance with HIPAA regulations.
- Assisted physicians with scheduling appointments, maintaining calendars, and coordinating referrals.
- Provided assistance to patients regarding appointment scheduling, test results, and other inquiries.
- Performed daily administrative tasks such as answering phones, responding to emails, photocopying documents.
- Resolved customer service issues through effective problem solving techniques.
- Managed front desk operations such as greeting visitors and managing mail flow.
- Maintained positive working relationship with fellow staff and management.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Handled incoming calls and directed callers to appropriate department or employee.
- Ordered and restocked supplies in line with budget limits and office needs.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Pulled patient records and transferred information to appropriate parties.
Education
Associates of Science -
Houston Community College
Houston, TX12.2020
Certified Phlebotomy Technician - Phlebotomy
Oquirrh Mountain Phlebotomy School
Houston, TX12-2021
High School Diploma -
Taylor High School
Houston, TX06.2017
Skills
- Medical Records Management
- Patient Safety
- HIPAA Compliance
- Quality Patient Care
- Clinical Pathology
- Blood Draws
- Health Screening Patients
- Patient Care
- Critical Thinking
- Data Collection
- Excellent Communication
- Technical Documentation
- Analytical Skills
- Patient Care and Education
Volunteer Experience
Friends for Life, Animal Shelter Aid, 2024-05
Languages
Spanish, English
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Donor Support Technician
Gulf Coast Regional Blood Center
02.2022 - 06.2022
Apheresis Technician I
Gulf Coast Regional Blood Center
02.2022 - 06.2024
Front Desk Medical Administrator
Origin MRI and Diagnostics
09.2020 - 11.2021
Associates of Science -
Houston Community College
Certified Phlebotomy Technician - Phlebotomy
Oquirrh Mountain Phlebotomy School
High School Diploma -
Taylor High School