Jasmin Walker
Collierville,TN
Summary
Efficient Human Resources Coordinator known for productivity and ability to complete tasks swiftly. Possess specialized skills in employee relations, payroll management, and recruitment processes. Excel in communication, problem-solving, and adaptability, ensuring smooth HR operations and positive workplace environment.
Overview
6
6
years of professional experience
Work History
Materials Specialist
Nike
Memphis, TN
01.2023 - Current
- Implemented proactive monitoring of inventory levels to ensure availability for production requirements.
- Examined returned defective parts and materials to identify root causes, whether from customers or vendors.
- Developed process improvements to reduce waste, improve cost efficiency, and increase customer satisfaction.
- Conducted cycle counts to verify accuracy of inventory data.
- Maintained accurate stock levels of materials, components, and supplies.
- Tracked quality assurance metrics including non-conformance reports on purchased parts and materials from vendors.
- Identified areas where process improvements could be implemented resulting in increased productivity and cost savings.
- Received incoming shipments and verified against purchase order requirements.
Customer Service
Enterprise Rental Car
Memphis, TN
01.2022 - 12.2022
- Monitored customer service standards and provided feedback to staff members in order to ensure quality customer service.
- Managed customer service inquiries, complaints, escalations.
- Identified opportunities to improve customer service processes.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Provided customer service support to existing clients.
- Coordinated customer service activities with other departments.
- Provided customer service to ensure satisfaction.
Supervisor
Red Lobster
Houston, TX
10.2018 - 03.2021
- Tracked progress on projects and provided timely feedback to staff members.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Created new strategies for improving customer service standards within the organization.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Conduct audit of new hire paperwork, including I-9 forms, to ensure completion and compliance with federal and state regulations, and manage the E-verify process to confirm employment eligiblity.
Education
Some College (No Degree) - Political Science
Tennessee State University
NashvilleSome College (No Degree) - Business Administration
Southwest Community College
MemphisSkills
- Payroll Processing
- Networking and relationship building
- Payroll Administration
- Performance Evaluation
- Employee Relations
- People-oriented
- Payroll coordination
- Confidential Document Control
- Maintains confidentiality
- New employee orientations
- Human resources audits
- Compensation Structuring
- Employee Retention
Timeline
Materials Specialist
Nike
01.2023 - Current
Customer Service
Enterprise Rental Car
01.2022 - 12.2022
Supervisor
Red Lobster
10.2018 - 03.2021
Some College (No Degree) - Political Science
Tennessee State University
Some College (No Degree) - Business Administration
Southwest Community College