Jasmin Washington

Skilled Application Support Analyst keen to take ownership of post-release customer satisfaction and technical stability. Comfortable working at multiple scales of support management. Versed in both desktop and mobile platforms. Committed to providing superlative customer care via one-on-one service interactions and large-scale support policy management.

• American Red Cross Adult & Pediatric First Aid/CPR/AED
• International Event and Wedding Planning, IEWP
• Safe Alcohol Service Certification – TIPS® Training for Intervention ProcedureS.

• Special Events Staff, One Beat Dance Brands (Seasonal), Nationwide, 01/01/24, Present, Hosting seasonal nationwide dance competitions., Setup and breakdown of stage equipment., Handling road cases., Interacting with dance studio staff and performers., Following a detailed timeline of the event., Recording event data and supply inventory updates through Excel spreadsheets and event systems., Reporting directly to the Events Director for production logistics., Ensuring client satisfaction throughout the event.
• Hostess/Server, South House Garden, Gaithersburg, MD, 09/01/23, Present, Engaging with customers by greeting and seating them., Creating a friendly and welcoming atmosphere., Answering customers' questions about the menu items., Providing recommendations based on preferences., Making accommodations for dietary restrictions and allergies., Ensuring customer satisfaction throughout their dining experience., Collaborating with kitchen and bar staff for accuracy of orders., Processing payments and handling cash and credit card transactions., Maintaining cleanliness and organization throughout the dining area.
• Special Events Planner/ Sales Manager, Ceresville Mansion, Frederick, MD, 08/01/22, 09/01/23, Helping clients create special events or weddings., Handling entire event logistics., Preparing proposals and managing budgets., Communicating with professional vendors., Developing floor plans, contracts, timelines, invoices., Collecting payments., Working closely with catering staff on menu selections., Handling inventory of essential items., Executing day-of-event details.
• Special Events Staff, Groove Dance Convention & Competition (Seasonal), Nationwide, 02/01/21, 11/01/22, Host seasonal nationwide live conventions and competitions., Setup and breakdown of stage equipment., Keeping records of event data., Supplying inventory through Excel spreadsheets., Reporting to Events Director for production logistics., Ensuring client satisfaction throughout the events.
• Preschool Aide & Dance Instructor, YMCA of Metropolitan Washington, Bethesda, MD, 12/01/19, 05/01/22, Providing aid to lead teacher in preschool age child care., Creating weekly agendas and educational materials., Maintaining communication with parents about child progress., Teaching youth dance education classes., Preparing advance dance company for competitions.
• Front Desk Sales Associate, Orangetheory Fitness, Gaithersburg, MD, 10/01/20, 05/01/21, Delivering service-based selling of fitness memberships., Monitoring fitness classes., Maintaining cleanliness of gym equipment., Entering member statistics and data into software.