Jasmin Washington
Gaithersburg,MD
Summary
Detail-oriented professional with experience in customer service, sales, event planning and management. Skilled at connecting with customers and clients, and enhancing overall experiences. Known for creativity, organization, and strong communication. Eager to bring my skills to a role focused on customer satisfaction and team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dance Director
YMCA of Metropolitan Washington
Bethesda, MD
09.2024 - Current
- Providing dance instruction within styles such as tumbling, ballet, jazz, tap, hiphop, pom and contemporary to children ages 3 to 17
- Creating a welcoming environment for all skill levels of performing arts to improve on their skills and abilities while providing a safe environment for students to express themselves through artistry and creative movement
- Managing a staff of dance instructors in creating lesson plans and dance training activities for students
- Organizing performance opportunities for students of the dance company
- Inventory management of all studio equipment, dance-wear, and costumes
- Assisted with marketing efforts for classes, events, workshops and showcases
- Ensured proper safety protocols were followed during all classes and rehearsals
- Served as a liaison between faculty members and parents regarding student progress.
Event Management Assistant
South House Garden
Gaithersburg, Maryland
09.2024 - Current
- Follow up with leads regarding bookings of restaurant for large parties and catering needs.
- Handle inquiries from regarding details about upcoming events via telephone or email.
- Schedule pre-event meetings with relevant stakeholders to discuss expectations, budget, and needs ahead of time.
- Assist in creating finalized catering menus.
- Organize Event Orders to provide to kitchen staff for preparation.
- Provide logistical support during setup and teardown of equipment needed at an event site such as tables, chairs, audio-visual equipment.
- Assist in organizing and managing events from conception to completion.
- Provide excellent customer service to guests attending events.
Hostess/Server
South House Garden
Gaithersburg, MD
09.2023 - 09.2024
- Engaging with customers by greeting and seating them
- Creating a friendly and welcoming atmosphere for all
- Answering customers' questions about the menu items and providing appropriate recommendations based on preferences as well as making accommodations for dietary restrictions and allergies
- Ensuring customer satisfaction throughout their dining experience and collaborating with kitchen and bar staff for accuracy of orders and delivery of food and drinks in a timely manner
- Processing payments and handling cash and credit card transactions
- Maintaining cleanliness and organization throughout the dining area by resetting tables and restocking items
Backstage Crew Member
Groove Dance Convention & Competition / One Beat Dance Brands
Ocean, NJ
02.2021 - 09.2024
- Company Overview: Seasonal
- Hosted seasonal nationwide live conventions and competitions for the performing arts
- Setup and breakdown of stage equipment and handling of road cases
- Keeping records of event data and supplying inventory through excel spreadsheets
- Reporting to Events Director for production logistics
- Collaborated with venue staff regarding any special requirements prior to performances.
- Managed multiple tasks simultaneously while maintaining composure under pressure.
- Troubleshot technical issues related to lighting, sound or staging equipment during events.
- Monitored the security of backstage areas at all times during performances.
- Organized backstage areas for each show, ensuring props and costumes were in place.
- Coordinated with other members of the production staff to ensure smooth execution of events.
Special Events Planner/ Sales Manager
Ceresville Mansion
Frederick, MD
08.2022 - 09.2023
- Help clients and prospective clients create the special event or wedding of their dreams through the use of a complete planning process
- Handling of entire event logistics by preparing proposals and managing budgets based on the client's desired event
- Communicating and collaborating with professional vendors such as A/V professionals, photographers, videographers, decorators, florists, DJs and musicians for event bookings
- Develop floor plans, contracts, timelines, invoices and collecting payments
- Worked closely with catering staff on food and beverage menu selections and finalization of Banquet Event Orders
- Handled inventory of linens, napkins, and other essential items
- Execute day-of-event details with the assistance of event staff
- Provided on-site support during the day of the event to ensure smooth operations.
- Monitored budget and tracked expenses related to each event.
- Ensured compliance with health codes, safety regulations, fire laws, and other applicable laws.
- Developed creative ideas for special events to attract and engage guests.
- Compiled feedback from attendees after each event to measure success rate.
Work Study Student
Brickhouse ATL
Atlanta, Georgia
05.2022 - 08.2022
- Overview: Summer dance work-study at Brickhouse ATL dance studio
- Collaborated with other departments to ensure successful completion of projects within deadlines
- Assisted with the filing of documents and records in an organized manner
- Provided support to faculty and staff by responding to inquiries and requests for information
- Greeted visitors warmly in a professional manner while providing assistance when needed.
- Organized and maintained office supplies, equipment, and materials
- Stocked dance equipment and materials in dance studio for easy accessibility for dance instructors and guest choreographers
- Supported event planning and execution for dance studio programs and activities.
- Maintained cleanliness and organization in dance studio facilities
Dance Instructor
YMCA of Metropolitan Washington
Bethesda, MD
12.2019 - 05.2022
- Teach weekly dance education classes within styles of ballet, jazz, hip hop, tap and contemporary
- Prepared the advance dance company for seasonal competitions and dance conventions while developing their technical skills
- Assisted with management of class logistics including attendance, music selection, costume coordination, and communication with parents
- Prioritized safety by maintaining a clean, hazard-free studio environment and teaching proper warm-up and cool-down techniques
- Provided individual feedback on student performance to help them improve their skills.
- Interacted effectively by email, phone and in person with students, parents and staff members.
Education
IEWP Certification -
QC Event School
Remote11.2024
Professional Certificate - Project Management
LinkedIn Learning
Remote08.2023
Business AA -
Montgomery College
Rockville, MD12.2021
Business Administration & Dance Education -
Towson University
Towson, MD05.2019
Skills
- Logistics
- Customer Service
- Event Management
- Event Planning
- Proposal Creation
- Negotiation
- Service-Based Sales
- Public Speaking
- Attention to Detail
- Computing
- Data Entry
- Live Events
- Dance & Fitness Instruction
- Hosting
- Safety Awareness
- Teaching Strategies
- Design
- Social Media Proficiency
- Organization
- Promotional Advertising
- Cross-functional Teams Leadership
- Guest Relations
- Stakeholder Management
- Event Trends Proficiency
- Supplier Relations
- Budget Management
- File Management
- Event Products and Services Promotion
- Upselling
- Payment Processing
- Inventory Tracking
- Cold-Calling
- POS System Operation
Certification
- American Red Cross Adult & Pediatric First Aid/CPR/AED
- International Event and Wedding Planning, IEWP
Timeline
Dance Director
YMCA of Metropolitan Washington
09.2024 - Current
Event Management Assistant
South House Garden
09.2024 - Current
Hostess/Server
South House Garden
09.2023 - 09.2024
Special Events Planner/ Sales Manager
Ceresville Mansion
08.2022 - 09.2023
Work Study Student
Brickhouse ATL
05.2022 - 08.2022
Backstage Crew Member
Groove Dance Convention & Competition / One Beat Dance Brands
02.2021 - 09.2024
Dance Instructor
YMCA of Metropolitan Washington
12.2019 - 05.2022
IEWP Certification -
QC Event School
Professional Certificate - Project Management
LinkedIn Learning
Business AA -
Montgomery College
Business Administration & Dance Education -
Towson University